As one of North America’s largest independent manufacturers of consumer packaged goods (“CPG”), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care (“HPC”), over-the-counter (“OTC”), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise.KIK Consumer Brands – Personal DivisionOur Personal Care business, SolSkyn Personal Care LLC, markets the Bullfrog®, Ocean Potion® and No-Ad® Sun and Skin Care brands, as well as private label products. We develop, design and distribute products from concept to store shelf in many different packaging formats supporting our strategic Personal Care initiatives.Visit the Bullfrog® website at:http:www.oceanpotion.comVisit the NoAd® website at:http://www.no-ad.comKIK has over 5,000 employees and operates 29 manufacturing facilities strategically located throughout North America.KIK Consumer Brands – Household Division Our Household Division (“Household”) is the #1 player in North American private label bleach, and supplies private label cleaning programs to prominent American retailers. Although Household started as a small bleach plant in Concord, Ontario, we have since expanded to a network of 8 plants strategically located across the United States to efficiently manufacture a variety of cleaners for both hard and soft surfaces. . In addition to its private label portfolio, Household manufactures and markets Greased Lighting® and The Works® branded products. We also manufacture other Household brands, such asComet®, ChoreBoy®and Spic and Span®.Data entry – entering numerous consumer claims into a dedicated CRS systemWritten communication – composing letters to consumers & customers communicating updatesMaintain claims liability databaseQuarterly archival of documentsData VerificationObtaining and sending SDS, and technical data sheet requestsDrafting of and requesting FedEx return labelsSending care packages and secondary label requestsWriting/Sending supporting documentation obtainment packageWriting of resolution letters for branded household divisionCurating secondary informationManaging large amounts of inbound and outbound calls in a timely mannerIdentify consumers’ needs, clarify information, research issues and provide solutions and/or alternatives.Management of consumer questions/comments through social mediaPerform duties amended as requiredMinimum high school diploma; College degree preferredMinimum 2 years’ experience in a high volume consumer engagement, deadline driven environmentMinimum 2 years’ experience in consumer claims/ conflict resolution handling an assetExperience in a service role directly with the end user/consumerCandidate must be bilingual: English/SpanishAbility to meet tight deadlines and accuracy standardsAttention to detail with strong analytical and problem solving skillsStrong oral and written communication skillsA reliable and adaptable team payer that is service orientedAbility to be flexible and change with environment and demandsAbility to communicate negative news and handle conflictProficient with all Microsoft Office products and intermediate level ExcelAbility to learn new systems and work under immediate supervisionFollow pre-established guidelines to perform core functions of the jobProven ability to naturally diffuse situations and tactfully deal with irate consumersA positive and optimistic personality is keyExcellent phone etiquette is requiredMust be well organized, detail oriented and possess effective time management skillsA self-starter able to demonstrated strong and independent work initiativeAble to cope under pressure, prioritize, handle multiple tasks and meet tight deadlinesACareer with KIK Offers:KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK”s retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products.KIK is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regards to race, color, age, religion, sex, or national origin.Accommodation isavailable upon request.