Technical Support-Banking – Montreal City

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    19 hours ago
  • Category:
    Accounting / Banking

Job Title :
Technical Support-Banking
Location :
Montreal City
Start Date :
9/23/2016
Type :
Full time
Created :
9/23/2016
Salary :
Technical Support-Banking
Our client is a leading Canadian bank. Location: Montreal, QC. 
Pay rate: 19-20.5/hr, 4-month contract 
Daily Responsibilities:
• Answering 25-35 technical phone calls daily in regards to issues related to email, desktop, hardware, printers, banking applications, etc.)
• Logging tickets
• Resolving issues
• Escalating situation when necessary
• Closing tickets
Must Have Skills:
• 2-3 years of help desk experience
• Experience resolving issues in relation to email (Outlook), mobile devices (Blackberry & iOS), laptops, printers, applications, hardware, Windows 7, and desktops)
• Active Directory
Nice to Have Skills:
• Lotus Notes
• Dameware
• Remedy
• Desktop imaging experience
• Experience in the financial industry
• A+ or MCSE certification
Desired Attributes:
• Excellent customer service skills
• Great technical skills
• Excellent Communication Skills (in both languages)
• Good documentation skills
• Detail-oriented
 
How to Apply: 
Please send resume to
resume@gc-employment.com  with the subject ‘Technical Support-Banking-Montreal’