Salary Range CAD $35,000 – $40,000 Annually

We are seeking an Inbound Technical Sales/Acct. Representative (Req:Experience In Technology) to join our team! You will be responsible for helping customers by providing product and service information.

You will successfully create new business by offering our Digital Signage and Rentals products and services.

Must have knowledge of technology terms, products and how they work (i.e. displays, monitors, computers, mobile phones, tablets, windows OS, Android OS)

Key Areas of Responsibility:

Answer Sales and Rentals calls, gather necessary information, follow up with clients, close deals and process orders.

Research the customer to understand their environment, politics, limitations, hot points and other factors to determine their requirements and make the best recommendations

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Provide feedback to managers and sales managers regarding current and anticipated Proposal/Quoting Documents
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Engage necessary internal resources such as Project Manager and other company departments; engage outside resources such as vendors, partners and customers
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Prepare professionally written responses to Proposal Documents that specifically address customer requirements; ensure compliance, accuracy and timeliness
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Document and report on quoting status including eventual capture information and proper close out of opportunities including proposal debriefing and transition to Project Management, where applicable
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Receive and answer client requests (Call, CRM, Helpdesk, Chat)
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B2B Sales
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Maintain CRM Database clean and organized
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Get in touch with clients from our contact list and successfully create new business by offering our products and solving any questions
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Create and send quotes, follow up and get necessary details to close the deal
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Check inventory status in warehouse and from manufacturers for the requested products
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Convert quotes into invoices, follow up on payments
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Manage your own projects from start to finish, review documents, setting up deadlines, work with Project Manager to schedule installation team if necessary, assigning tasks for yourself and any other teammates involved and making sure all tasks are done in a timely manner
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Deals with any scope changes with the client and keep CRM Potential and notes updated
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Keep the General Manager informed on projects progress and any relevant info
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Check inventory status in the warehouse and with Distributors
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Add Rentals SKUs to the rental system
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Ensure showroom is prepared for all meetings
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Be proactive and self – managed
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Contribute to department or company projects assigned
*Requirements*
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• General IT, Displays, computer products and services knowledge

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Detailed knowledge of products sold by Signcast Media

• Excellent written and verbal communication skills
• Demonstrable basic sales awareness

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Proficient in Office Applications and Adobe Acrobat
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• Strong organization and time management skills
• Strong attention to detail and follow-up
• Deadline focused and ability to work under time constraints
• Ability to work independently and manage multiple projects
• Must be able to communicate effectively and in a constructive manner with management, peers and other coworkers
• Develop positive working relationships with clients

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Self-starter and ability to work on own initiative
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Experience on how to communicate with vendors
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Ability to build a rapport with clients, partners and coworkers.
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*Preferred Qualifications*

• Project Management experience
• Public Sector experience
• Working knowledge of purchasing requirements

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

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About Us:

With over 15 years of experience, SignCast Media understands digital media. We are a full-service digital media company.

Benefits include:

Medical Insurance

Life Insurance

Parking on Site