Technical Program Manager

  • Company:
    Global Relay
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    23 hours ago
  • Category:
    Customer Service

The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.Global Relay requires an experienced Technical Program Manager (“TPM”) to assume ownership of specific components / features of Global Relay’s Common Platform. They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process.Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.Your Job:Working in a dynamic team environment, the TPM is responsible for:Owning the up and down responsibility for the delivery of their component / feature Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmapTranslating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifactsCollaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phaseIdentifying and coordinating cross-component dependencies throughout the development processWorking with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedulePrioritizing and grooming their team(s) backlogAttending daily stand-ups with your Product Manager and other TPMs in your product teamAttending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s)Sharing Scrum Mastering duties with other members of your teamCreating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboardsSupporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout therelease process with training, documentation, announcements, and other release activitiesUnderstanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform Serving as the primary product expert (functional, not technical) for the components for which you are responsibleAbout You:Degree in Engineering, Computer Science or related technical field3-5 years of experience as a technical program/product manager or product ownerExperience with Agile and Scrum development methodologies Ability to communicate effectively with both technical and non-technical individualsNice to Have:Experience as a software developer/engineerWorking knowledge of Elastic Search, Kibana, Hadoop and big data conceptsExperience working with reporting toolsExperience with a SaaS, messaging or enterprise software companyExperience delivering projects using java, open source, big data technologies (distributed storage, computation, search, queue, etc.)Experience drive cross-team initiatives and collaborate with stakeholders across the organizationStrong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skillsExperience planning, monitoring, and reporting on project status for multiple initiatives/teamsGlobal Relay is the leading provider of cloud-based archiving,information governance,surveillance, andeDiscoverysolutions tothe global financesector.We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness.We deliverourservices toover 20,000customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supportsemail, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more.Recently, we also launched a compliant messaging platform specifically for the finance industry.Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.Over the years, we have won several major awards, including:Company of the Year from the BC Tech AssociationCanada’s 50 Best Small and Medium EmployersCanada’s Top Employers for Young PeopleCanada’s Top 10 Most Admired Corporate CulturesCanada’s Best Managed Companies– PlatinumTechnology Fast 50 – LeadershipWe provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.To learn more about our business, culture, and community involvement, visitwww.globalrelay.com.