Technical Communicator/Trainer – Concord

  • Company:
    Toromont CAT
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    17 hours ago
  • Category:
    Technical Support

Concord, ON, Canada
Job ID#:
Reporting To:
Service Manager
Do you have high integrity and strong work ethic?  We are seeking a talented Technical Communicator/Trainer to provide valuable support to our Technicians and our Customers onsite through top technical expertise on our Caterpillar Product Line, in addition to developing and delivering industry leading technical training Material Handling Equipment. 
Key Accountabilities
Model the way for safe, environmentally sound and healthy work behaviours in support of Toromonts Health and Safety Policies, Programs and initiatives
Provide technical support to service teams, technicians and customers through external research and Caterpillars Product Support Network to determine repair solutions and options
Utilize Toromont Material Handling and Cat on-line systems for research and reporting
Manage timely responses to technical inquiries from service, parts and sales departments and provide reporting structure
Remain current on any product line changes and coordinate with all Branches to communicate market and product issues and updates to Caterpillar and Toromont Material Handling Branches
Provide technical support as liaison between Toromont Material Handling and Cat’s engineering and product groups
Prepare and conduct presentations for sales, service and factory technical communication meetings
Actively participate in product problem management and continuous product improvement programs/meetings
Provide Technical Training as needed on Material Handling Product Lines
Travel as needed to support different segments of the business and branches as required
Key Qualifications
A Licenced Technician or equivalent experience in a Technical Field/Heavy Equipment Industry and related industries
Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing MCFA and allied products
Strong technical aptitude with a solid knowledge of products and services supported by Toromont Material Handling
Knowledge of and ability to conduct failure analysis
Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
Adaptable and able to address competing and multiple priorities
Highly computer literate with proficiencies in Microsoft Applications
Experience with Cat systems/DBS would be highly beneficial
Travel and work outside regular business hours as required
A valid Passport and Drivers Licence with current clean Driver’s Abstract
NOTE: any references to Caterpillar and CAT includes Mitsubishi Caterpillar Forklift America (MCFA)
Toromont is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.