Field Services Apr 1, 2021 Team Leader, Customer Care – SNET/ABUSE, CP2 Req Id: 281934 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers. This is an operational on-site role, in a fast-paced, results-oriented environment. The ideal candidate is a self starter who is willing to learn and evolve with the business. They should have an insatiable drive and passion for continuous improvement and innovation. Key Accountabilities: Lead an established team of Associates Establish a Performance culture Harmonize process between teams Improve team performance via process improvement Responsible for project delivery of internal initiatives Management of high priority customer and executive escalations Responsible for outage communications and operational support Ability to work outside of regular business hours Essential Skills and Abilities: Excellent knowledge of Bell’s architecture/network Proven analytical skills – able to identify and understand trends; able to synthesize and translate results into actionable items Superior written and verbal communication skills Autonomous, very dynamic, capable of decision making High capacity to learn, work under pressure in a continuously-changing environment Insatiable drive to move the business forward Strong interpersonal and networking skills Prioritize multiple tasks effectively Business analysis capabilities with presentation skills Qualifications: Post-secondary education Good team leadership Knowledge of outside Network Experience in Microsoft Office applications, mainly in Excel and PowerPoint Bilingual (written and spoken, English and French) Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Management Job Status: Regular Term – Full Time Job Location: Canada : Ontario : Ottawa Application Deadline: 04/15/2021 Please apply directly online to be considered for this role. Applications through email will not be accepted. At Bell, we donât just accept difference – we celebrate it. Weâre committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] Created: Canada, ON, Ottawa Bell, one of Canada’s Top 100 Employers.