As the Team Lead, reporting to the Operations Manager, your primary responsibility is to act as the facilitator of the team by ensuring excellent customer service, and develop team effectiveness through leading, coaching, motivation and mentoring.
The Team Lead is responsible for the day-to-day running of their respective team. Other responsibilities include problem-solving, quality coaching or other corrective actions within the team and prepare bi-monthly reports and conduct employee feedback sessions. The Team Lead is accountable for team metrics on a weekly/monthly basis.
Required Education and Experience:
JOB MANAGEMENT (time management, problem solving, planning)