Sutherland: Customer Service – Automotive Dealer Concierge

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
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We’re now hiring full-time, Automotive Dealer Concierge to work from home and provide next-level care for customers of a major company innovating the automotive industry and providing exceptional experiences for buyers, sellers and owners. You’ll deliver exceptional service through inbound calls in a high-energy environment. If you are a quick learner, can adapt to change, team focused, communicate effectively, and genuinely like to help others succeed this opportunity is for you. And don’t worry, you don’t need to be a car expert you will go through a thorough training with the best support team.This is the job for you if:You excel at helping customers through inbound callsYou are an active listener and can leverage probing question skills to best assist customersYou are the ” Go-to” person who helps others understand products and servicesYou are driven to constantly expand your knowledge by leveraging coaching sessions and provided resourcesWhat we offer:Medical, dental and vision benefitsPaid trainingAdvancement opportunities 80% of our frontline leaders have been promoted from withinAdditional pay incentives:Excellent English communication skills, both verbal and writtenExperience with customer-service, help desk or technical support, account management and/or Business to Business support.Proven record of multi-tasking in different systems simultaneously and prioritizing competing demands.Typing skills of 35+ WPM with 85% accuracy requiredDriven by solving problems and meeting goalsStrong computer skills, especially proficient in Microsoft Office, Outlook, Salesforce and other Internet-based tools.High school diploma or equivalentFull-time availability for a shift schedule between 8am-8pm EST Mon-Fri and potentially 9am-6pm EST on Saturday to work from home:A quiet and distraction-free, secure place to work.Excellent Internet connectivity:Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.Wireless and/or satellite Internet Service Providers are not compatible with our systems.A computer with:1.6 Ghz Dual Core processor (the faster the processing environment, the better)16 GB RAM10 GB available hard drive spaceOne or more available USB ports (2.0 or greater)Sound/audio supportWindows 102 20 inch monitorsWired KeyboardWired MouseA headset to use for training and meetings that is/has:USBDual earNoise-cancelling microphoneA Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. us:As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.