Support Engineer

  • Company:
    AbeBooks
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 days ago
  • Category:
    Engineering

Consumer Payments team is looking for a rockstar support engineer to join our stable and growing team. We own tier-1 services supporting Amazon businesses WW with billions of transactions per day. We build systems that provide payment instruments and payment preferences to 800+ internal clients at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, come challenge yourself in our team-oriented atmosphere, and watch yourself grow with us.You bring in a deep understanding of AWS Cloud infrastructure, operational experience, and a desire to change the status quo. You will be influence the team and managers to define and revise the standards for operational excellence, availability and reliability. You will be responsible to operational excellence goals, drive automation efforts and own scaling for peak sale events. We’ll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationBASIC QUALIFICATIONS* A technical background (BS/MS in Computer Science/Engineering or related discipline/experience)• 3+ Yrs of experience• Strong Unix base O/S experience or proven ability to pick up Linux quickly• Ability to do scripting (any one of Shell, Perl, Python etc.)• Strong debugging/troubleshooting skills• Familiarity with programming languages Java or C++ or C• Excellent verbal & written communication skills• Strong understanding of support – tickets, monitoring, pipelines, and metrics• A passion towards problem-solving• Strong decision-making ability• Must be able to think proactively; excellent follow-through and attention to details.• Willing to work in on-call support environment (on rotation basis).• Knowledge on distributed applications/enterprise applications is plus.PREFERRED QUALIFICATIONS• Has experience in mentoring other developers• Strong desire to build, sense of ownership, urgency, and drive• Excellent written communication and verbal agility are strong assets