Support Consultant

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:

Main purpose of Job:

Provide software support to live clients.

Primary responsibilities:
Responsibilities are, but are not limited to:
• Logging of support calls via internal system
• Call classification
• Replication of issues
• Customer fixes and liaison
• Monitoring Support Dashboard and escalating issues as they arise
• Process and system improvement in conjunction with Team Lead, Customer Services Manager and
Account Managers.
• Mobile application support


Minimum qualification and experience:
• Grade 12
• Minimum 5 years’ experience in Software support
• Spanish speaking

Experience / training that would be an advantage:
• An IT related qualification.
• Exposure to QlikView or QlikSense and / or web based software.
• Exposure to IsoMetrix and / or integrated risk management.
• Knowledge of Software Development Lifecycle.

Personal attributes:
• Analytical ability.
• Deadline driven, strong time management.
• Fast paced.
• Attention to detail.
• Logical problem-solving approach
• Organized
• Problem solving skills.
• Good multitasker.
• Quick learner.
• Good communicator – written and oral.
•Comfortable with a client facing role.
• Team player.