JOB SUMMARY:The Supervisor, Security Services works in conjunction with the Senior Manager, Facilities & Planning to create a safe and secure environment for employees, benchers, appointed adjudicators, other officeholders, students, contractors, and guests of The Law Society. This includes the protection of Law Society property against theft and vandalism, controlling access to the establishment, and inspecting for and reporting mechanical problems during premise inspections. The Supervisor, Security Services is also responsible for the monitoring and supervision of contract Security Services for the provision of carrying out all required Law Society security functions, and in accordance with applicable regulations.QUALIFICATIONS REQUIRED:A law enforcement college diploma.Minimum of 5 years’ related experience including 3 years’ experience providing leadership in a high profile security setting with electronic security monitoring equipment and, proximity card access systems.Experience in using investigation and security techniques to corroborate evidence and remove trespassers from private property also required.Completion of a Non-Violent Crisis Intervention Course.Current First Aid, WHMIS, and CPR certification.Certification in handcuffing, expandable baton, self defense, and edged weapons defense.Comprehensive knowledge of common security policies and various related Acts, Codes, and legislation including the Criminal Code, the Trespass to Property Act, and the Fire Code.Demonstrated ability in preparing and maintaining clear, concise, and legible security reports and detailed records according to security policies, and recognized industry and court standards.Solid understanding of best practices related to safety and security services.Operation and basic programming / system editing of electronic monitoring andpass-card systems.In depth knowledge of building layout, infrastructure, and Law Society security procedures.Advanced Expandable Baton Instructor training.Oxygen administration.Defibrillator training.SMART Serve training.Client / Customer Service PlanningPlans and coordinates the provision of comprehensive security services to the Law Society’s physical and human assets.Plans Security Service Contract schedules, as well as special coverage for events and hearings, coordinating contract staffing as required.Contributes to the development of, and ensures compliance with Security, Emergency Management Plan and related policies and procedures, and is a member of the Emergency Management Plan Team.The Supervisor, Security Services must ensure appropriate relationships are maintained with local police services, contract security for Lawyer’s Feed the Hungry, as well as security agencies in the area of Osgoode Hall and other Law Society locations.The Supervisor, Security Services must also meet with and plan all filming and photo shoots at The Law Society in coordination with the Facilities Operations Lead.This includes finalizing the filming contract with the company and providing security on the day of the film or photo shoot.Client / Customer Service DeliveryMonitors and controls the performance of the security service contract team of assigned security guards, shift leads and management team in the completion of their duties in order to ensure the security service contract objectives are met.Ensures that contract security guards complete patrol responsibilities including interior and exterior security checks of premises, reporting issues, locking doors, turning off lights and checking windows.Visual inspection of mechanical rooms, monitoring for indications of malfunction such as fluid leaks, unusual noise and warning lights.Ensures contract security staff greet, screen and direct visitors, and when required, escort persons to/from restricted areas, and/or from the Law Society premises.Ensures that contract security staff monitor feed from electronic security cameras.Communicates regularly with the Senior Manager, Facilities & Planning regarding performance of service contracts, Lawyer’s Feed the Hungry security support needs, operating and capital budget updates and planning, safety process and policy improvements, data analysis of general patrol and incident reports, and status of ongoing investigations and safety risks.The Supervisor, Security Services provides the necessary delivery of customer service through scheduling contract security guards to provide the proper amount of security coverage.Support training of Law Society employees in security best practice procedures, and ensuring contract security staff are properly trained to fulfill their designated roles and responsibilities, and meet regulatory requirements.Researching and making available current security best practices and policies and being on call 24 hours a day 7 days a week.Responds to alarms, investigating incidents and taking appropriate action within established policies and procedures, acting as primary point of contact for emergency services and technical (phone, elevator) personnel.Signs off on incident reports and conducts follow ups to ensure resolution of safety and security incidents. The Supervisor, Security Services will be required to conduct investigations from time to time while maintaining the utmost confidentiality.Programs and monitors the Law Society pass-card security system, and prepares card access reports.Financial ResponsibilityProvides input to the Facilities and Planning budget, and carries accountability for the monitoring and administration of the security services departmental budget.Contributes to the development of RFPs and project specifications, and builds relationships with vendors and service providers as applicable.Policy DevelopmentThe Supervisor, Security Services is responsible for ensuring all security policies and procedures, as well as security best practices are researched and kept current.The Supervisor, Security Services must be able to identify and develop security policies to be approved and added to the manual to ensure standards are met by the security function.This includes updating policies and procedures as well as creating new policies and procedures when required.Team MembershipThe Supervisor, Security Services contracts, and assesses quality performance of the contract security team in accordance with the policies of the organization and the terms and conditions of the service contract.Fosters an effective and collaborative working relationship with the contract security services team, resolving problems, reviewing performance to ensure fulfillment of contract requirements and addressing training and development needs.Maintains positive relationships with local police services, the program coordinator and security contractor for Lawyer’s Feed the Hungry, as well as security agencies in the area of Osgoode Hall and other Law Society locations.Provides accurate and timely information to the contract security account manager and shift leads, Facilities & Planning management team, verbally and in writing, to ensure the proper coordination of the security function at The Law Society.The Supervisor, Security Services participates in special project teams, as required, such as the Joint Health and Safety Committee, and Emergency Management Plan response team.Support the training of Law Society employees in security and Emergency Management Plan procedures.The role oversees that the entire contract security team comply with procedures and protocols with respect to safety, security, appearance and behaviour.Fosters a positive vendor and client working environment by clarifying goals, roles and responsibilities, valuing vendor input for improvements, providing timely feedback, and encouraging collaborative problem solving.Provides direction and checks the quality of contractors’ and service providers’ work, negotiating contracts and ensuring cost effectiveness’ and conformance with legal requirements.Service OrientationThe requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).Communication and Interpersonal SkillsThe requirement to structure and deliver effective verbal and written communication with clients, employees, licensees, the public, and others in a non-threatening and constructive way.Team OrientationThe requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.Continuous ImprovementThe requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.Problem Solving and JudgementThe requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.Technical Competence / Professional KnowledgeThe requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.