Strategic Account Manager

  • Company:
    MNP Technology Solutions (formerly Next Digital)
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    17 mins ago
  • Category:

Job Description

At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.

Join the momentum. We are currently seeking a Strategic Account Manager for our growing Technology Solutions team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Technology Solutions team works with clients to translate technology issues and opportunities into meaningful results that meet organizational needs.

Performance Expectations

A Strategic Account Manager (SAM) is an IT professional that is a trusted advisor to their clients, providing valuable strategic guidance and helping them optimize technology in service of reaching their business objectives. The SAM is the primary contact for client stakeholders and is responsible for establishing and maintaining a strong client relationship, managing their account, providing leadership to their assigned teams and leveraging all processes and resources to ensure their clients can meet their strategic goals.

  • Establish themselves as a trusted advisor at the senior organization level
  • Build, manage, and maintain relationships with client stakeholders and influencers related to ITMS, strategic planning and initiatives
  • Learn assigned client's business operations and provide strategic level advice and solutions
  • Planning IT capital expenditures and developing budgets with client stakeholders
  • Identify opportunities and develop solutions in conjunction with the projects team
  • Developing business cases for technology initiatives
  • Build and deliver proposals/presentations
  • Responsible for understanding our products service offerings in detail and selling clients on the value they can deliver to their businesses
  • Understanding and enforcing the commitments of each signed client agreement
  • Provide leadership and coaching to team members as appropriate for their assigned clients

Key Accountabilities

CLIENT – Creates a strategic relationship with key stakeholders and influencers within client organizations, both within IT and business groups to enable quality service delivery aligned to their business outcomes. SAMs focus on understanding the client’s business and IT objectives to develop and manage the delivery of services and/or projects to enable clients to realize the value of technology. The SAM must be a change agent by articulating the case for change and helping our clients evolve their IT maturity, reduce technical debt, drive the productive use of technology, and enable IT to make the business more effective.

BUSINESS – The SAM is responsible for sustainable growth through routinely partnering across the firm to strategize ways to create new opportunities within the accounts they service. The SAM is responsible for ensuring our clients adhere to MNP IT best practices.

DELIVERY – The SAM must be aware and proficient in understanding the services portfolio and processes available to ITMS clients. The SAM is responsible for understanding the client’s priorities and constructing a plan that defines the strategic approach for delivering our services. The SAM pursues, orchestrates, and facilitates initiatives with the client to deliver outcomes that bring value to the organization. The SAM is accountable for ensuring that the client’s needs are being met by engaging processes or personnel to execute strategic plans and ensure the strategic objectives are met.

LEADERSHIP – This role requires strong communication skills and imaginative, bold thinking in all situations, as well as displaying executive presence and confidence. The SAM must be able to show leadership in supporting teams comprised of MNP, Vendor, Partner and client resources who may be engaged in the delivery of complex solutions.


  • Minimum of 10 years professional experience in the IT industry
  • A relevant post-secondary degree or diploma
  • Minimum of 5 years experience leading small to medium size teams
  • Experience in sales, customer service
  • Demonstrated technical and business acumen
  • Able to communicate effectively with both C-level executives and technical field staff
  • Excellent communication, problem solving, and business analysis skills
  • Experience developing budgets and business roadmaps
  • Strong time management skills
  • Deadline and detail oriented
  • Strong negotiation skills
  • Demonstrated business etiquette
  • Basic knowledge of Windows Server
  • Basic knowledge of cloud infrastructure
  • Basic knowledge of networking
  • Basic knowledge of virtualization

Company Description

Core Competencies and Personal Characteristics

Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction

Technical Expertise – demonstrates in-depth professional and technical knowledge when completing tasks

Research & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant information

Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships

Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle

Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences

Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others

Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm

More than a paycheque, MNP delivers. You’ll be empowered to share your ideas, take on new challenges and advance your career.

Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off including 4 personal days, firm sponsored FUN social events, a group pension plan with 4% matching contribution, client and team member referral bonuses, a wellness subsidy, health and dental benefits, work-life flexibility, exclusive access to a variety of perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible dress for your day environment and more!