Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the “Group” or the “Bank”).
With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.
This role sits within LBC Capital, a subsidiary of Laurentian Bank Financial Group.
The mission of LBC Capital is to support business productivity by facilitating the acquisition, sale and refinancing of equipment. To do so, we partner with manufacturers, distributors, retailers, equipment users and the various financial players in the market. Recognized for its excellent service, proximity and simplicity, LBC Capital is proud to serve local communities across Canada. Our partners are supported by teams specializing in the following sectors: transportation and construction, technology and office equipment, manufacturing, franchising and corporate aviation.
The Bilingual Portfolio Management Specialist reports to the VP Operations. He or she is responsible for minimizing monthly delinquency. This includes regular delinquent account follow-up and taking the lead on managing and resolving issues that are causing delinquency. This may include negotiating payment arrangements with customers and working with internal teams to resolve administrative issues that have caused delinquency
º Contact customers that have delinquent accounts;
º Analyze payment problems and work with customers to identify and implement solutions within company policies;
º Coordinate with various departments including cash applications on payments;
º Meet specific targets related to inbound and outbound customer contact;
º Determine when accounts require escalated review based on payment patterns;
º Maintain accurate customer files.
º Understanding of collections legal requirements and best practices;
º Bilingual (French/English) is required;
º Proven track record of meeting collections targets while maintaining customer focus;
º BA is preferred combined with 2+ years of commercial collections experience;
º Microsoft Word, Excel, Outlook experience;
º Ability to make decisions within established guidelines;
º Organized, efficient, knowledgeable, accurate and professional;
º Ability to multi-task, prioritize, and manage time effectively;
º Problem analysis and problem-solving ability.
We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.