Site Manager- Contact Tracing – Anticipatory Recruitment
2 Month Temporary Full-Time Position – Possibility of Extension
The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping people in Canada and throughout the world, is currently seeking a Site Manager for Downtown Vancouver in support of contact tracing.
The incumbent of this position supervises and coordinates the work of the CRC team at the site, which may involve several services. Reporting into the Senior Manager, Emergency Management the Site Manager will oversee the team’s planning and organizing, as well as overall quality of the services delivered by the team.
Who you are:
You possess strong leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment
You can resolve conflict, which includes active listening, mediation/negotiation, develop solutions and options with a win/win approach, appropriate assertiveness toward problem, managing emotions
Your communication is clear, concise, confident and you have the ability to influence others
You work well within a team and are respectful, approachable and build strong relationships within a team
You are calm during a crisis and don’t allow emotions to get in the way, don’t take things personally, stay positive, respond decisively and take accountability.
You will enjoy:
Culture: an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality
Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration
Meaningful Work: you and your team will provide support to contact tracing in British Columbia
In this role you will:
Lead the assigned Contact Tracing Supervisor team, providing direction and coordination for the day to day management of site activities;
Oversee the delivery of services of Canadian Red Cross (CRC) team on site;
Brief and debrief the Contact Tracing Supervisors including coordination meetings with Contact Tracing Supervisors;
Ensure compliance and provide ongoing feedback to Contact Tracing Supervisors
Provide timely formal and informal performance feedback to personnel that report directly to the Site Manager
Assume overall responsibility for the financial management, logistics and workforce of the CRC team on site and as required
Work with Occupational Health and Safety Advisor to report any serious breaches of protocol and escalation of issues and incidents
Liaise and coordinate with other agencies providing services on site;
Regularly review the site heath and security plans, in close collaboration with the Sr. Manager or identified SME and the Contact Tracing Supervisors as per Red Cross Technical Standards;
Ensure that safety guidelines and procedures are well understood and abided by all personnel;
Monitor team capacity/needs and quality according to the changing context of the operation (material, financial and human resources), in collaboration with the Sr. Manager or designate and overall team as appropriate, based on scale of operations;
Report regularly on site activities, statistics and issues according to Technical Standards;
Participate in the operational debriefing;
Ensure appropriate close of business and operations, as appropriate.
Establish and maintain regular communications with the local authorities and relevant stakeholders;
Represent or ensure appropriate representation of the CRC in coordination meetings, as appropriate;
Represent the CRC with media and other organizations, if required;
We’re looking for:
Completion of College Diploma in a relevant field and/or equivalent experience;
Minimum 1-3 years experience supervising a team;
Minimum experience of one response operations in a leadership role (example- ERT Supervisor);
Understanding of Red Cross role in disaster response, relief and recovery;
Commitment to the Fundamental Principles of the Red Cross Movement;
Computer literacy, mandatory
Language requirements vary – responders must be able to deliver services as appropriate
Project Management Skills including budget – developing project charters, planning, scheduling, supply management, risk assessment, budgeting, change management, and project control
Attention to detail – accuracy in completing forms, giving information, completing necessary paperwork
This position is based on site in downtown Vancouver. There is the potential for difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, vulnerable clients). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
The incumbent may need to stand for several hours.
Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
Health and safety considerations will be outlined prior to the assignment.