Shop Service Representative

  • Company:
    Ottawa Valley Metal Inc
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:

Job Description

We are seeking a Shop Service Representative to join our team! The main role is to provide support for both the team and the customer. They ensure all orders are properly packaged and labelled for ease of location and safe delivery. Mostly importantly, they are the last step in the customer service experience. They help customers by quickly locating their orders, making sure the order is complete and loading it safely into customers vehicles.

Duties and Responsibilities:

  • Support folding machine operators by wrapping complete jobs, labelling according and indicating location for easy retrieval
  • Using materials and tools to build, load and wrap skids for safe travel of orders
  • Support drivers by completing orders with retail items
  • Assist customers by retrieving orders quickly and loading safely into vehicles
  • Update and maintain finished stock inventory using google drive spreadsheet
  • Shop maintenance (sweeping, garbage and dismantling poor quality supplier skids)
  • Move materials and skids for opening and closing
  • Handle all materials properly and safely


  • Ability to learn general product knowledge
  • Framing/woodworking experience
  • Power tool experience
  • Knowledgeable in using spread sheets
  • Professionalism and courteousness
  • Time management and organizational skill
  • Communication
  • A forklift license is not required but an asset. Training can be provided by OVM.

Working Conditions:

Shop Service Representative works in a tempered warehouse but are required to load customer orders in their vehicles. They may also be unloading tractor trailers if qualified. They will be working in a workshop with various tools, power tools and machinery to build skids and package materials. Must be able to lift metal bundles up to 80lbs and up to 10ft long repeatedly.

Overtime and weekends shifts may be asked of operator during peak season upon particularly busy periods.

Company Description

OVM is a sheet metal shop founded in 1991. We have been in business for 30 years but have never stopped growing. We have always prided ourselves in investing in new technologies and providing the best service for every customer, whether they are large volume contractors or a home owner looking for a small piece. We constantly thrive to set new standards of excellence for our industry and most importantly, for ourselves! This year, our focus is to invest our people, both new and existing!