Service Team Leader – Ontario

  • Company:
    Bystronic
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:

The Bystronic Group is a worldwide leading supplier of systems for industrial sheet metal processing. In over 30 countries, our customers appreciate the outstanding commitment of our more than 2200 employees. We continuously work on the further development of our solutions and thereby create a unique added value for our customers. In addition to innovation, our success is based on openness and commitment. Experience our qualities as an employer for yourself and start your success story with Bystronic.

At our location in Ontario , we are looking for a(n)

Service Team Leader – Ontario

Main Duties

Leads andpromotes the Bystronic culture and values. Creates a positive and inclusiveworking environment for all team members.

Responsibilityto ensure customer satisfaction through the continual focus on NPS and theachievement of all global leading and lagging indicators.

Executeson After Sales service activities with team and support functions to ensureconsistent achievement of targets aligned to strategic goals of Globalorganisation.

Assigntasks, review the work, evaluate their performance against pre-determined andaligned goals and provide feedback.

Ensuring apositive working environment and collaborative approach

Manages employeesin the area of responsibility in accordance with superior and corporateguidelines, sets appropriate individual objectives aligned with the globalstrategy and targets.

Developsteam by providing performance feedback, coaching and motivation; responsiblefor supporting the completion of team training; assesses employees’ strengthsand development needs and establishes personal development plans; holdsconstructive career development discussions

Managing ateam of 6 up to 10 direct reports

The roleis field based

Requirements

Basic business acumen, understanding bothcustomer satisfaction & financial drivers

Task & project management skills, basic PCskills (customer relationship management software, Excel and PowerPoint)

Customer Focus: Is dedicated to meeting theexpectations and requirements of internal and external customers; getsfirst-hand customer information and uses it for improvements in products andservices; acts with customers in mind; establishes and maintains effectiverelationships with customers and gains their trust and respect.

Good communication, presentation, negotiation,coaching and basic training skills

Can be counted on to meet goals successfully; delivershigh performance in challenging times constantly and consistently

Willingness to travel within the specificregion

Willingness to live in the service region

Englishlanguage skills in addition to local language within geography

We offer

Our Culture is driven by innovation, openness and commitment to our customers, to our colleagues and to our company. We offer a wide range of responsibilities, development opportunities, the highest technology standards & innovation in the industry. We support and develop our employees to enhance their career and develop their skills & knowledge. In return to your efforts & results, we offer attractive social benefits.

Are you still interested in this exciting opportunity? Please send your application letter and resume to HR.CA@bystronic.com. Please don’t hesitate to contact Bystronic Canada in case of questions at +1 905 820 2999
Thank you for your understanding that we will only contact you if you are selected for the first round of interviews.
We are looking forward to working with you!