Service Supervisor – Concord

  • Company:
    Toromont CAT
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    5 mins ago
  • Category:
    Customer Service

Concord, ON, Canada
Job ID#:
Reporting To:
General Manager, AG Division
If you have a positive attitude and strong business acumen, we want you on the AgWest team! We are seeking a proven leader to manage the integrity of the
AgWest has a broad and diverse customer base that will provide consistent variety to exercise all facets of your interest and aptitude. We pride ourselves on our superior products, exceptional customer service and our outstanding team of professionals. Agwest also offers a challenging and rewarding environment with great benefits and active career advancement.
Our key to success is hiring the best!
Key Accountabilities
• Promote and lead by example  in workplace safety, environmentally sound and healthy behaviours and objectives at all times• Schedule service work load to maximize productivity of shop • Coach and motivate technicians in the flow processes to meet customer expectations targets • Provide guidance on work orders including customer pay, warranties and policies • Maintain high customer relations and regular communication during the repair and as follow up • Drive continuous improvement by identifying and resolving issues through corrective procedures • Manage fixed assets in the shop and provide input to plans for capital expenditures • Collaborate and work closely with sales teams to support increased customer loyalty • Prepare quotes and review invoices for customers • Foster a team environment that encourages professional development  
Key Qualifications
• Post-secondary Education with a technical focus and minimum of 5 years experience in a leadership position • Proven knowledge of Ag heavy equipment and current marketplace industry knowledge • Safety conscious, effective communication, relationship development and interpersonal skills • Customer focused with the ability to effectively coach and lead• Strong business and financial acumen with the ability to make decisions • Ability to effectively prioritize and manage the requirements of a fast-paced environment • Computer and systems literate  
Ag West is an equal opportunity employer who recognizes and values diversity.