Service Planner

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 days ago
  • Category:

Konecranes Inc

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

Country: Canada
Location: Saskatoon, SK, CA
Employment type: Undefined term

Country: Canada (CA)
Location: Saskatoon
, Saskatchewan (CA-SK)
Location details:

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Service Planner

Service Planner reports to the Service Manager

Qualifications: Minimum two to three years’ experience in a fast paced, customer service and/or industrial operations environment with a College Diploma in business or electro/mechanical field, with leadership and management ability. Must have computer, organizational, customer relation skills. Related experience will be considered.


  • Coordinate the service schedule for all sold work.
  • Responsible for all the planning and scheduling of the branch service activities
  • Arrange sub-contracted services and equipment, including rentals.
  • Generate service requests (SR) and work packages (WP) and assign to field operatives.
  • Trigger the need for requisition/purchase in Siebel (internal Company system). Verify that Siebel PO request is submitted to SAP without errors.
  • Schedule and dispatch field operatives in the field coordinating with Customers schedule
  • Review of job costs such as labor, travel, expense and materials.
  • Review charge lines of completed work before sending to invoice.
  • Handle on- call activities
  • Define material requirements for service request both planned and on-call

    Skills and Experience:

  • Working in an office environment.
  • Strong organizational and computer/system skills.
  • Constant phones communication and/or email
  • Working in a close team environment
  • Bilingual French and English is a necessary for our QC locations
  • Ability to Multi task


  • Coordonner l’horaire de service pour tous les travaux vendus.
  • Responsable de toute la planification et l’ordonnancement de toutes les activités de service de la succursale
  • Organiser les services en sous-traitance et l’équipement, y compris les locations.
  • Générer des demandes de service (SR) et les lots relatifs à des travaux (WP) et attribuer à des agents de terrain.
  • Déclencher le besoin de réquisition/d’achat dans les système Siebel (système interne de la société). Vérifier que la demande du bon de commande Siebel est soumise dans le système SAP sans erreurs.
  • Planifier et dépêcher les agents de terrain et la coordination avec l’échéancier du client
  • Examiner les coûts des travaux, tels que la main d’œuvre, les frais de déplacement, les dépenses et les matériaux.
  • Examiner les lignes de charge de travail effectué avant l’envoi de la facture.
  • Gérer les activités de garde
  • Définir les besoins matériels pour les demandes de service prévues et sur appel
    Compétences et expérience:
  • Travailler dans un environnement administratif.
  • De bonnes compétences d’organisation et connaissances en informatique.
  • Communication constante par téléphone et/ou courriel
  • Doit être à l’aise de travailler en étroite collaboration dans un environnement d’équipe
  • Doit être bilingue français & anglais pour nos endroits au Québec
  • Aptitude à gérer plusieurs tâches simultanément


Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. .