Service Manager (Fort McMurray Gregoire) – LMIA – Fort McMurray

  • Company:
    Fountain Tire
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    23 hours ago
  • Category:
    Customer Service

Fountain Tire Fort McMurray (Gregoire)is looking for an experiencedService Manager to join our team for a permanent full-time position!What We Offer:Competitive wage plus commission and bonusRegular day shiftsGreat discounts for you and your family on tires, parts and mechanical servicesHealth, Dental and Vision Benefitsfor you and your familyRRSP matching programThe opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!Duties and responsibilities:Oversee and manage the Service department’s operations and schedulingEnsure completion of shop maintenance and repair workAdvise technicians of work that must be completedManage quality assurance – setting quality standards, maintaining quality of all shop activitiesProvide coaching and mentoring to all subordinate staffResponsible for ensuring appropriate staff levels to meet requirements of the service departmentResponsible for performance management of service department staff. May also participate in the hiring and termination process as applicable. Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customersProvide leadership for problem resolution to facilitate faster improvements and improved working relationshipsEnsure that all reporting employees adhere to company policies and procedures.Respond to customer complaints and inquiries in a courteous and professional manner.Ensure appropriate stock levels are maintained in store; order stock from the appropriate suppliers as needed and monitor inventory levels regularlyResponsible for accurate parts control, sourcing and costingAssist in inventory management through documentation processes and annual inventory countsParticipate in the annual budgeting process Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.Ensure compliance with company standards for quality and safetyMaintain the cleanliness of the shopComplete assigned E-Learning and safety courses and adhere to standards and policies as described in learning modulesParticipate in all safety initiatives, as required or assigned, to guarantee safety at Fountain TireSpecial projects and other duties as assignedKnowledge Skills & AbilitiesCompletion of high school diploma or GED and a post-secondary diploma, degree or certification is preferredPrevious experience in a mechanical repair environment with proven leadership abilitiesMust possess a valid driver’s license permitting the independent operation of a passenger vehicleMust be able to provide a satisfactory passenger or commercial Driver’s Abstract from licensing province on an annual basis.Strong working knowledge of mechanical maintenance and repairKnowledge of tires and specialty tire services is a definite assetEffective leadership skills, with a strong focus on operations and business processesA clear and solid understanding of Fountain Tire policies, practices, and procedures Be aware of and promote safety standards to ensure both associates and customer health and safetyEffective attention to detail and a high degree of accuracyHigh level of integrity, confidentially, and accountabilityDemonstrated knowledge of inventory control techniques and proceduresHighly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environmentAbility to effectively communicate both verbally and in writing at all levels of an organizationAbility to deal with people sensitively, tactfully, diplomatically, and professionally at all timeGlobal Harmonized System trainingCCOHS (Canadian Center for Occupational Health & Safety) – Joint Work Site Health and Safety Committee / Health and Safety Representative TrainingHoist Inspection, Workplace Inspection, Fire Extinguisher Inspection, Hazard Assessment trainingIncident InvestigationsCASL (Canada’s Anti-Spam Legislation) Compliance PolicyRespectful Workplace & Workplace Violence Prevention Policy TrainingAccessible Customer ServiceSupervisor ResponsibilitiesTire Industry Association – Automotive Tire CertificationBenefits package offered includes:Basic Life InsuranceAccidental Death & Dismemberment (AD&D)Dependent Life Insurance:Short Term Disability (STD)Long Term Disability (LTD)Prescription Drug CoverageVisionParamedical services (physio, chiro, massage, etc.)DentalPosition: Service ManagerLocation:242 GREGOIRE DRIVE FORT MCMURRAY, AB T9H 4K6Wage:$21.00Language: EnglishTerms of employment: Permanent-Full-time (40 hours per week)Contact info:Scott CawthraOwner/ManagerScott.Cawthra@FountainTire.comPhone: 780.791.1112 Fax: 780.791.2211 Interested candidates are encouraged to apply in-store or on-linetoday!