Senior Program Manager

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    20 hours ago
  • Category:
    Customer Service

Be a part of a transformational journey with innovative talent and leading edge technologies. Join our team TELUS has become the #1 market leader in the Smart Security & Automation industry in Canada, transforming the way we bring convenience and peace of mind to our customers’ lives. The TELUS Custom Security & Systems (TCSS) team is bringing the power of our smart-technology and automation to life by standardizing and expanding our national capabilities and providing custom solutions for both our customers’ homes and business. As we grow, we continually strive to improve and are looking for an analytical, dynamic team player with a passion to drive continuous improvement, to be a part of our team and help bring the power of smart-technology to life for our customers. Here’s the impact you’ll make and what we’ll accomplish together Joining our TELUS Custom Security Systems (TCSS) team, you will play a critical role in leading strategic cross-functional programs focused on transforming our TCSS field service delivery model across Canada. We are a team of professionals dedicated to driving exceptional growth of TELUS Smart Security and Automation, while offering the best customer and team member experience in Canada. Our common goal is the growth and transformation of the Custom security industry while delivering incredible value for TELUS and its customers. Our team members embrace change and initiate opportunity, and our best work emerges in a dynamic, fast paced, and growth-oriented environment. Here’s how Manage a portfolio of strategic programs and lead cross-functional teams to identify opportunities to optimize processes, drive new system capabilities and deliver strategic programs to transform our TCSS Field Operations and deliver on our commitment to provide a superior customer experience. Provide business-consulting expertise to identify, plan and execute key operational improvements to drive strategic transformational change within our service delivery model Present findings and recommendations, facilitate workshops, set-up governance structures and negotiate or influence key decision makers Leverage your expertise in business case development to identify opportunities and create a burning platform to gain buy-in from all levels of stakeholders Contribute to communicating project status updates including key performance indicators to various levels of the Executive Leadership Team, Business Enablement Leadership team, Front Line Managers, Management Professionals and Front Line Team You’re the missing piece of the puzzle Excellent interpersonal and communication skills (verbal, written, presentation) including the development of executive reports and presentations Ability to influence and negotiate at all levels of management including cross functional teams and senior executives Strong business acumen, analytical, and problem solving skills Ability to work effectively with cross-functional stakeholders from all levels Demonstrated commitment to supporting a high-performing and results-driven team Passion for learning and sharing of knowledge Ability to embrace change and adapt team strategy and redirect focus to fit business strategy Demonstrated strategic planning and facilitation skills Ability to create deliverables that can be used with an executive level audience Advanced knowledge of MS Excel, PowerPoint and similar Google tools Post-Secondary Degree and 5-8 years’ relevant experience is preferred Great-to-haves Entrepreneurial approach to getting results delivered PMP or other Project Management designations Broad organizational/industry knowledge Understanding of consulting methods and framework Understanding of Smart Home Security & Automation products and business model A bit about us Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.