Senior Product Manager

  • Company:
    Telus Communications Company
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    22 hours ago
  • Category:

Create awesome experiences for our customers. Join our team We are the Digital Strategy (Channel & Customer Experience) team, and we have one single objective – using technology to deliver the very best possible user experience. Whether you’re a customer exploring our products and pricing online, a sales rep providing a quote, or a dealer submitting an order, our team is committed to ensuring your experience with our systems is seamless.We sit within the TELUS Business Marketing team, and we support everything from small to mid-market businesses, as well as both our wireless and wireline suites of products.Here’s the impact you’ll make and what we’ll accomplish together As a key member of the Channel Experience Team, the Senior Product Manager role is accountable for designing the end to end small business wireline journey for our frontline sales reps, independent channels and our customers. In other words, your goal is to use technology to make the sales rep and customer experience seamless and as simple as possible.In this role, you will develop your talents in structured problem solving, project management, cross-functional collaboration, and powerful communication. All you have to do is bring your passion, your great attitude, and grit. Here’s how Here’s what you get to work on:Business prime for the enhancement of our wireline ordering system – includes designing the user experience, building user stories, and developing support processesLead large cross-functional teams to deliver initiatives on time and on budget, with a focus on strong 4P execution Includes very close partnership with our system development teamsUse lean-agile methodologies to prototype, test and launch innovative new enhancements to the user experienceBuild and maintain strong relationships with key stakeholder teams, and support them through change management processesBring forward key recommendations and updates on your initiatives to senior leadership forums You’re the missing piece of the puzzle Puzzle Solver:You are able to break down any tough problem into manageable pieces, to which you apply data, customer insights, and creativity to develop well-reasoned recommendationsEntrepreneurial:The words ‘it isn’t possible’ don’t really apply to you. You’re someone who will use all manner of outside-the- box thinking and creative solutioning to build a great experience.Collaborator:You can foster strong, collaborative relationships with your cross-functional project team to help ensure you deliver effectively while maintaining a fun work environmentStoryteller:You’re comfortable delivering a clear, concise story to an audience, and you’re looking to take this skill to the next levelCreative Thinker:You have a passion for technology and love using it to develop creative new solutions to the toughest problems Great-to-haves Experience developing projects with Salesforce platform or other CRM tools as a user and adminExperience supporting sales teams A bit about usOur business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.