Senior Client Success Manager

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    22 hours ago
  • Category:
    Business / Mgmt

Our Mississauga head office is looking for an ambitious Client Success Manager to join our team!As the Senior Client Success Manager, you will manage client expectations, nurture and extend client relations, generate additional revenue, achieve budgeted revenue and margin goals and ensure that products and services exceed client business and contract service level obligations.As a Senior Client Success Manager, you will have the luxury of managing new client relationships and expanding relationships and product usage with an existing portfolio of clientsManage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launchYou will shape our interactions with clients and create the vision match using our suite of Bill-Pay technology solutions to solve client’s business problems and achieve and exceed net new business wins – this is where your experience in driving new sales opportunities will benefit youNo matter how hard we try, not everything goes according to plan. As the first point of contact for your portfolio of clients, you’ll be the one stepping in to save the day by identifying, managing, and resolving issues through collaboration with the IT Support Teams – ensuring expedient and appropriate resolutions while acting as an advocate for both the client and KUBRAYou will also be travelling when permitted – up to 30% – to various client sites. Travel typically involves day trips to client sites for quarterly business reviews, presentations, and for demonstrating KUBRA’s solutions to customers at industry events and trade showsA relationship building master – you can foster and build relationships with just about anyone, including Management and C-level ExecutivesAn excellent communicator both when writing and speaking — you’re comfortable presenting solutions and information to existing and potential clients, and are able to clearly articulate KUBRA solutions and business value propositions to prospectsSomeone who is open to learning new technologies or has a technical aptitude for learning new software and can quickly apply that knowledge to your everyday activitiesSelf-motivated and organizedMinimum of 5 years of experience in an Account Management or Client Relationship roleMinimum of 5 years of experience in eCommerce softwarePreference for Payments experience (NACHA, PCI DSS) and or Print & Mail (Document Composition)Experience in the Utility industry is an asset, not requiredStrong verbal and written communication skills to help you coordinate and interact with clients and internal teamsAbility to execute a Sales plan with minimal supervisionExperience with is an assetA degree or diploma in a related field will go a long wayA unique, supportive, and flexible work environmentChallenges related to working in a fast-paced, growing environmentConfidence to take risks when we see potentialA management team that cares about peopleAn extensive orientation programA chance to join the occasional beach volleyball game or board game nightWe are a fast-growing and dynamic company offering customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive customer communications solutions for customers. With more than 1 billion customer experiences annually, we have the ability to provide performance-driven value to more than 550 clients every day.Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.