Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the “Group” or the “Bank”).
With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.
This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.
The Senior Administration Officer, Broker Mortgages Administration team is responsible for administrative duties that assist in ensuring the efficiency of the department’s operations. A key component of the role requires the incumbent to perform a variety of Mortgage Funding tasks and functions that is monitored and measured using various statistics tools both at the department and credit administration officer level. This role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with Laurentian Bank’s standards, policies, and procedures.
º Process all transactions related to newly created Mortgage files. Transactions may range from processing funding of new mortgages, final reports, appraisal fee payments and other assigned tasks etc.
º Ensure that all transactions are processed completed in good order as per set service standards.
º Maintain optimum productivity levels.
º Process, balance, reconcile, check, and correct data in completing a newly funding file to ensure accuracy, completeness, and compliance with operational procedures.
º Respond to, or escalate inquiries from various internal and external clients relating to newly funding file, ensuring that the highest level of customer service is delivered.
º Submit recommendations/ suggests work process improvements to the Assistant Manager, Mortgage Funding.
º Keep abreast of all policies, procedural documentation and updates.
º Participates in special projects and carries out any other similar or general task at the request of their direct manager or that may be required by their function.
º Look for opportunities to stay engage.
º Post-secondary degree or diploma and 2 to 3 years of related work experience in the administration of bank or trust company products (preferable).
º Excellent customer service skills- strong verbal and written communication skills are required in order to deal internal and external clients.
º Some understanding of audit and compliance requirements, including keeping current with all the Bank’s policies, programs, procedures, and market trends.
º Detail-oriented with a key focus on accuracy.
º Excellent organizational and time management skills.
º Proven analytical skills with ability to gather, analyze, and interpret data.
º Ability to multi-task, to prioritize workflow, and meet deadlines.
º Good knowledge of mortgage practices.
º Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
º Ability to learn inquiry functions in back office processing systems.
º Ability to work multiple shifts 7:30 – 8:00 and commitment to OT.
º Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
º Bilingual (French) verbal and written communication skills are mandatory.
We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.