Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the “Group” or the “Bank”).
With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.
This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.
The incumbent is responsible for the daily administration, processing of financial products and error corrections in accordance with Laurentian Bank’s standards, policies, and procedures. The incumbent is also responsible for maintaining, updating reports, and answering internal clients’ inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.
º Analyzes, documents, and accurately executes routine self-directed mutual fund transactions using various computer systems, within set parameters and timelines.
º Prioritizes and schedules transaction processing, working within the accepted industry and department established time frames.
º Administers and processes product specific financial or non-financial transactions, according to Laurentian Bank’s standards, policies, and procedures.
º Monitors the incoming document queue to ensure processing according to Laurentian Bank’s service standards.
º Researches and answers inquiries from internal business partners, such as Customer Service, regarding products and processing issues.
º Maintains good working relationships with internal and external clients.
º Escalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.
º Verifies own work in the department for accuracy, clarity, and completeness, and ensures compliance with internal and external audit and regulatory requirements.
º Completes daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the manager.
º Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.
º Submits recommendations to improve work processes to the manager.
º Keeps abreast of legislation, policies, and procedures, which relate to products and services.
º Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.
º Post-secondary degree or diploma in Business or in a related field.
º 2 to 3 years of work experience related to administration or processing within a financial institution is required for the role.
º Excellent analytical skills to perform investigative work due to escalated issues.
º Completion of Investment Funds of Canada (IFIC) or Canadian Securities Course (CSC) is preferred.
º Knowledge of mutual funds, self-directed products, securities, and lending products.
º Excellent attention to detail and accuracy.
º 35 to 40 words per minute typing/keyboarding speed; accuracy is essential.
º Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must.
º Familiarity with using large and complex financial database systems; ability to learn inquiry functions in back office processing systems.
º Good interpersonal and communications skills, both verbal and written.
º Excellent customer service skills with the ability to communicate information effectively.
º Able to work in a high volume environment with extremely demanding time frames.
º Strong organizational, time-management and multitasking skills.
º Highly motivated with a desire to succeed and progress.
º Ability to work effectively with others as part of a team.
º Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
º Bilingual (French/English) verbal and written communication skills are assets.
We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.