Salesforce Delivery Senior Technical Manager

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    negotiable / month
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    1 day ago
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Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world – picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

What will you do at Ciena?

We are looking for an experienced, motivated and talented senior leader who will build, manage and lead a high-performance and velocity agile Salesforce Software Delivery development team. The Senior Manager will be responsible for building the North America team and leading them as a Scrum Master through requirements, design, implementation, and verification of critical Salesforce features for our multiple clouds : Sales, Community, Service, Mavenlink and Platform, and expanding to support multiple business value streams. Role will require hands-on technical management as well as people management, which include day-to-day management of resources, tracking and reporting progress of the teams in various cross-functional meetings. The Senior Manager will directly report to the Director of Salesforce Delivery, as well as working with the other Senior Lead / Managers in other regions.

Note that this is a strategic manager role  hence, being able to plan and knowledge of Scaled Agile is mandatory.


  • Build, manage and drive a high performance North America-based software development team of 7-10 engineers. Tasks include: recruitment, planning, assignment, tracking, performance management and people development.
  • Should participate in and drive the requirements, architecture, design and implementation process to ensure a high quality delivery to test teams and product owners.
  • Help investigate and collect information (metrics) to resolve process issues found on the current or past releases and to improve software quality with a drive towards automation.
  • Drive innovation & take initiatives to improve the SW Delivery environment, suggest and drive tools/automation and process development to improve quality of deliverables.
  • Be aware of the trends and features on the platform and understand how to use them in order to be a servant leader to the teams in helping make the right decisions.
  • Use Jira to work with the Product Owners and other leaders in order to apply the scaled agile techniques towards planning at both sprint and program level over the span of a 12 month rolling window outlook
  • Lead the Governance, QA, Platform and Support team with a strategic approach.
  • General Activities

  • Ensure smooth software lifecycle for all ongoing releases and sprints as it goes through various release related gates/milestones and collaborate with the Salesforce Governance administrator on release management and communication.
  • Coordinate with local/remote Architecture, Product Owners, Service owners and the other global based Salesforce SW engineering and admin teams for successful delivery of features.
  • Prioritize & drive resolution of customer issues actively with customer support teams and vendors. Including the refinement loop (KCS) of the available knowledge base so we can think shift-left and automation.
  • Attend and drive Scrum ceremonies, protect the team and monitor velocity KPIs to report on progress and take technical leadership to help drive issue resolution.
  • Collaboration with stakeholders

  • Service Owner / Product owner teams
  • Enterprise and domain architects
  • 3rd party vendors
  • Program Management
  • Support teams
  • Experience / Skill Required

  • Bachelor’s / Master’s Degree in Science Degree in Computer Science (or equivalent)
  • 10+ Years of software development experience
  • 8+ Years of demonstrated Salesforce experience
  • Exposure to software/product development cycle with track record of driving features across complete development lifecycle
  • Mastery of best practices and architectural patterns in Salesforce
  • Scrum Master certified
  • Knowledge of Agile / Scrum and using tools like JIRA
  • Exposure to Git based tools like BitBucket
  • Exposure to VSCode, Salesforce DX (sfdx cli), Tooling, Metadata APIs
  • Excellent analytical, written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas
  • Must have demonstrated understanding and application of the “Clean Coder / Clean Architecture” books philosophy.
  • About Ciena
    Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People. 

    Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena!

    Being You @ Ciena
    As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination.

    Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. 

    If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.