Hushmail is looking for a friendly, enthusiastic and organized individual to join our REMOTE Customer Support team working from the EAST COAST. This is not an entry-level role. If you have not done a similar job in an office/SaaS environment, your resume will not be considered.
About the position
We are looking for an exceptional communicator with a knack for understanding, empathizing with and solving our customers’ technical challenges with their email accounts and our service. You also have a serious talent for building strong, lasting relationships with customers. This is not a call centre job where you read a script off a monitor or only answer simple questions. You’ll play a vital role on our close-knit team, using your technical knowledge, ability to think outside the box, problem solving skills and friendly personality to provide customers with personalized support.
Due to current circumstances regarding Covid-19, all potential interviews will be conducted remotely over phone or video chat.
What we are looking for
Hushmail is the world’s premier encrypted email service. Founded in 1998, our offerings have evolved over the past 22 years to include a wide range of branded solutions, serving tens of thousands of customers in industries such as healthcare, finance, defence and law. We believe communication should be kept private, and we offer a way for individuals and organizations to do it easily and affordably. Hushmail offers a professional yet relaxed office environment in beautiful Vancouver, B.C., and we don’t just talk about work-life balance, we live it.
Please send us your resume with Cover Letter
Hushmail is a well-established and profitable company with a strong team and a supportive environment. The company is small, so everyone has the chance to make a big impact. We notice and reward high performance. Hushmail is headquartered in beautiful downtown Vancouver, B.C., and many on our team frequently work from home. Our office culture is disciplined, relaxed, and quiet. We have occasional optional social activities and are very family-friendly. We actively seek a diverse pool of candidates for all job roles.