Remote Customer Support Rep – East Coast (Tech) (SaaS/Web Based)

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:

Job Description

Hushmail is looking for a friendly, enthusiastic and organized individual to join our REMOTE Customer Support team working from the EAST COAST. This is not an entry-level role. If you have not done a similar job in an office/SaaS environment, your resume will not be considered.

About the position

We are looking for an exceptional communicator with a knack for understanding, empathizing with and solving our customers’ technical challenges with their email accounts and our service. You also have a serious talent for building strong, lasting relationships with customers. This is not a call centre job where you read a script off a monitor or only answer simple questions. You’ll play a vital role on our close-knit team, using your technical knowledge, ability to think outside the box, problem solving skills and friendly personality to provide customers with personalized support.

Due to current circumstances regarding Covid-19, all potential interviews will be conducted remotely over phone or video chat.

What we are looking for

  • Strong computer and web based problem solving skills
  • Looking for someone to work in the EST zone
  • Experience working remotely in a similar role
  • Experience with help desk ticketing systems and CRM's (HelpScout, Zendesk, Salesforce, Hubspot, etc…)
  • Previous experience supporting an SaaS provider in a customer/tech support role
  • The ability to decipher what customers are asking for and to convey solutions in technical and non-technical terms
  • An enthusiastic personality that enables you to build strong relationships with customers
  • Fluency in Windows or Mac environments, and the ability to learn new systems and apps on the go
  • Great communications skills and a command of the English language
  • Outstanding organizational skills and meticulous attention to detail
  • Available to work on-call emergency social media shift periodically throughout the month

About Hushmail

Hushmail is the world’s premier encrypted email service. Founded in 1998, our offerings have evolved over the past 22 years to include a wide range of branded solutions, serving tens of thousands of customers in industries such as healthcare, finance, defence and law. We believe communication should be kept private, and we offer a way for individuals and organizations to do it easily and affordably. Hushmail offers a professional yet relaxed office environment in beautiful Vancouver, B.C., and we don’t just talk about work-life balance, we live it.

Please send us your resume with Cover Letter

Company Description

Hushmail has been providing high-security email services since 1998 and recently launched an online form builder supporting electronic signatures. We serve thousands of customers in a variety of professional fields. Our fastest growing market segment is healthcare, and we are currently deeply involved with understanding and serving customers in that area.

Hushmail is a well-established and profitable company with a strong team and a supportive environment. The company is small, so everyone has the chance to make a big impact. We notice and reward high performance. Hushmail is headquartered in beautiful downtown Vancouver, B.C., and many on our team frequently work from home. Our office culture is disciplined, relaxed, and quiet. We have occasional optional social activities and are very family-friendly. We actively seek a diverse pool of candidates for all job roles.