971 Carrick St, Thunder Bay, Ontario, P7B 6P4
The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
Why is this role important?
Non-Pharmacist – Dispensary Supervisor
Loblaw has always been committed to continuous improvement and organizational development. In the retail pharmacy business, we constantly strive to improve our processes and evolve in an ever-changing healthcare environment. As the role of the Pharmacist continues to expand so should that of the Registered Pharmacy Technician (RPhT) particularly in very busy dispensaries. We propose expanding and redefining the role of a qualified RPhT to that of a “Dispensary Supervisor”.
In this new model, the Pharmacist Manager continues to be the Designated Manager with the College and remains in charge of all pharmacy activities and all designated professional staff members including the Dispensary Supervisor and does so without having to manage all technical and administrative aspects of pharmacy operations. The Dispensary Supervisor reports directly to the Pharmacy Manager and Store Manager. All non-Pharmacist colleagues report into Dispensary Supervisor. The Pharmacy Manager remains the primary point of contact with the Director of Pharmacy Operations and retains ultimate responsibility for pharmacy operations. Achieving a balance between the professional oversight of the pharmacist(s) on duty and the operational oversight of the Dispensary Supervisor would ultimately free up pharmacists to focus more on patient centered services like Medication reviews, Prescription renewals, Immunization services etc., all of which in turn enhance patient care, build trust and foster loyalty. Loblaw leads through innovation and we believe that the next development in Pharmacy step is to have a carefully chosen Registered Pharmacy Technician who can help manage the dispensary under this newly redefined role of Dispensary Supervisor.
Managing the day to day:
Oversee all daily operations to ensure that the pharmacy runs efficiently by organizing and managing the workloads of non-Pharmacy team in collaboration with the Pharmacy ManagerResponsible for providing positive team leadership and promoting engagement amongst the Pharmacy teamWorth within their full scope of practice including product verificationIn partnership with the PM, participate in conference calls and lead huddles to disseminate any pertinent informationPrepare non – Pharmacist schedules to optimize performance and the customer experience. In addition, approve vacation time and manage leave of absences. Update STAS and ensure payroll is submitted each week specific to non – Pharmacist Colleagues.Resolve any issues with Pharmacy Enhanced Support (PES), third party billing, IT, audits, manual reversals, ordering processes etc.Frequently check Flip and generic pharmacy email account and respond to any actionable itemsIn partnership with the PM, participate in conference calls and lead huddles to disseminate pertinent informationEnsure compliance with provincial and federal pharmacy regulations as well as Loblaw Standard Operating Procedures,Policies including the Collective Bargaining Agreement (CBA)
Customer Care Services:
Support outreach activities with physicians and the communityWork collaboratively with the Pharmacist on Duty to resolve customer service issues in a timely and professional manner
Training and Supervision
Provide regular coaching to non Pharmacist team members to maximize productivity and individual developmentPerformance manage Assistants and Clerks by providing timely and candid feedback and supportDelegate tasks appropriately to optimize workflow and to ensure completion in a timely and efficient manner consistent with the CBAEnsure effective integration of new hires, including training and follow-up during probationary periods and thereafter to ensure successful onboarding. Example: TOP trainingProvide ongoing training for all new and existing pharmacy colleagues with a focus on identifying patient care service opportunities
Business Development & Financial Accountabilities
In partnership with the pharmacy manager;You are accountable for the financial success of the departmentFormulate, implement and drive continuous process and efficiency opportunities and growth.Track objectives and key performance metrics.Promote and support the execution of all patient care servicesCommunicate regularly and on an “as needed” basis with various stake holders of the business such as, but not limited to, the Store manager and the Pharmacy Support team.Monitor and review weekly projections and labour managementStrive for continuous improvement in sales and script growth and maintain a thorough understanding of business development opportunities.
Oversee inventory management and manage WIS inventory count preparation and execution
Manage returns and drug recalls.
Maintain pharmacy conditions and standards in accordance with the various risk assessments including but not limited to the LAR and Accreditation.
Manage the Drug Stewardship Program encouraging safe medication disposal practicesPerform quarterly Naloxone reporting and temperature log reporting where mandatedComplete medication incident reports and develop action plan(s) with the Pharmacy Manager prevent reoccurrence
What you will need:
5+ years of retail experienceExceptional customer service skills with a talent for building customer loyalty.Registered Pharmacy Technician or Pharmacy Assistant certificationRegistration with appropriate Pharmacy Association, where applicableAbility to effectively communicate with coworkers, supervisors, suppliers, physicians and customerA leader with a positive approach to communicating with all colleagues.Strong and collaborative leader and team playerAbility to implement practical procedures of systems which are moderately complexExperience with Kroll or Health Watch an assetRespect for the confidential and individual rights of our customers
Understanding financial and operational success of the department
How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Type of Role:
Loblaw recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
You may know Loblaw as your favourite grocery chain. But more than that, we are a leader in food and pharmacy retail across Canada. Our team of close to 200,000 dedicated colleagues support the Canadians who together make one billion transactions in our stores each year.
Our company’s purpose is to help Canadians Live Life Well. To get there, we’re continuing to build our talented team of colleagues who champion collaboration, kindness and inclusivity.
Our values empower each other to thrive. Together we bring: Care, Ownership, Respect and Excellence. We take ownership of our work, respect ideas and support each other. We aim for excellence and celebrate the success that are driving our business and individual careers forward.
A NOTE ON RECRUITMENT FRAUD
Please be advised that recruitment fraud has affected a number of Canadian companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment. Loblaw Companies Limited, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process.
To avoid falling victim to recruitment fraud:
Do not to respond to unsolicited offers from people you are unfamiliar with
Do not disclose personal or financial details via text messages
Check any documents for poor grammar and spelling as this is often a warning sign of fraud
Beware of employers or agents using webmail email addresses such as @Yahoo or @Hotmail
Hover over email addresses to check the sender’s details
If you are asked for payment of any kind from a recruiter, contact your local police department as this is very likely to be fraud
If you believe you may be the victim of recruitment fraud, please contact us at RecruitmentSupport@loblaw.ca and report any issues to the Canadian Anti-Fraud Centre .