Ready Mix Dispatcher – Calgary

  • Company:
    LafargeHolcim - HQ
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 hour ago
  • Category:
    General Labour

Lafargein Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions. From the use of alternative materials and recycling to renewable energy,Lafarge”s focus is to develop innovative products that can contribute towardsustainablyconstructed building solutions. Lafarge takespersonal growth and developmentto heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.Building Better Citiesis what we do. ComeBuild a Better Careerwith us! More information can be found atwww.lafarge.ca/careers.Ready Mix Dispatch is responsible for the primary day-to-day delivery of Ready Mix Concrete to Job Sites. This role is also responsible for building and maintaining customer relationships. This customer facing role requires a service-oriented mindset and a highly professional approach. The Dispatcher schedules and dispatches orders, while providing excellent customer service to ensure customer satisfaction, minimize delivery costs and promote company sales. Adhere to all Lafarge safety policies and procedures.Dispatch approximately 100 trucks for 4 plant locations in the Greater Calgary marketCoordinate driver and quality issues pertaining to active orders and communicate to appropriate parties as required.Assignment of drivers to appropriate trucks.Support the Logistics team (Logistics Manager and Customer Service Reps) as required. Order taking and dealing with maintenance vendor for truck repairs. Potential to review late calls and move up orders when appropriate.Documenting any and all issues regarding active ordersProviding sales and billing coordinator information pertinent to billing accuracy. Entering appropriate sundries on active ordersReview orders to make sure they are accurate and identify if they contain any special conditions.Inform customers of all relevant company policies including will calls, additional products and driver responsibilities.Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day. Schedule workforce following the guidelines of the Teamsters Collective Agreement with regards to seniority, 40hr rule, etc.Provide support and knowledge for drivers; directions, site details and project information.Monitor driver performance, and advise supervisor of any issues.Proactively contact customers when orders are not going to be as scheduled. Contact customer with as much advance notice as possible.Assign drivers other duties when it is known that they will not be required for an extended period of time. (i.e. wash/clean truck)Ensure that trucks are properly proportioned throughout the plant network to ensure plant load points are being utilized.Monitor customer pour rates and make adjustments accordingly.Report any in truck technology issues to Logistics ManagerDevelop solutions to problems as they arise (rejected loads or threats of rejected loads, trucks stuck on site for too long, etc…)Have a flexible schedule. This position may require an individual to work different shifts as well as take calls after hours if required.Education and Work Experience:Grade 12 or equivalentExperience in a related field preferred, but not required.Customer Service experience in an industrial environment is preferred.Understanding of building materials industry, including product knowledge, an asset.Computer literacy, including Microsoft Office and Google suite of products.Job-Specific Skills:Strong written and verbal communication skillsRelationship-building (External customers and internal Lafarge personnel)High degree of accuracy and attention to detailProblem solving and decision makingAbility to multitask in a fast-paced environmentStrong sense of teamworkCompetencies:Interpersonal savvyCustomer interaction/customer focusAction-oriented/demonstrates drivePriority setting and time managementDealing with ambiguityTrust and credibilityPeer relationshipsPre-employment medical including drug & alcohol testing and a criminal record check may be required.As the world leader in the building materials industry, LafargeHolcim Ltd and its subsidiaries have the assets necessary to meet the building and design challenges of today’s increasing urbanization. Globally, LafargeHolcimhas 115,000 employees,a well-balanced local presence in 90 countriesand combined net sales of CHF 33 billion (EUR 27 billion) in 2014.With the most innovative cement, concrete, and aggregates solutions, strong R&D and a commitment to health, safety, and sustainability, LafargeHolcim has the building solutions to meet customers’ needs,from the individual homebuilder to the largest and most complex project. We are committed to drive sustainable solutions for better building and infrastructure while contributing to a higher quality of life. We are positioned to deliver on this commitment.