The Account Representative maintains and grows relationships with customers while achieving an assigned sales and growth goal. This position is responsible for the acquisition of new account revenues, retention and service of existing business customers, and the continuous pursuit of profitable growth opportunities.
q Meet or exceed target sales goals as detailed by Branch and Sales Managers
q Proactive management of strategic accounts
q Serves as the primary contact for assigned customer accounts and is responsible for customer satisfaction.
q Penetrate assigned accounts by selling new or additional products to current buyers, finding additional buyers within the existing customer, and/or selling to additional customer locations
q Develop relationships with key decision-makers within designated strategic target accounts; respected by customer’s top management team
q Sells the company’s complete offering of products and services
q Aware and in pursuit of opportunities for account growth and new business
q Document sales calls, projects, opportunities, contacts, success reports and activity in CRM
q Completes detailed SAP and forecasts as required
q Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
q Complete market reports as new and relevant information becomes available
q Completes required technical training and development objectives within the assigned time frame
q Demonstrate initiative and proactive skills with co-workers, peers, and customers
q Assist in the training of Sales Trainees and Sales Associates when appropriate
q Successfully complete other duties as prescribed by the Branch Manager/Sales Manager
PHYSICAL DEMANDS/WORK ENVIRONMENT
q Fast paced environment (includes both office and field work)
q Travel with some extended stay away from home
q Physically capable of lifting SMC products and displays up to 50 lbs.
q Varying work hours
q Completion of the SMC sales training program or equivalent sales and industry experience
q Comprehensive understanding of pneumatic components and their application
q Thorough knowledge and understanding of SMC policies and procedures, preferred
q Thorough knowledge and understanding of SMC product line, preferred
q Basic understanding of competitive product lines
q Excellent communication and problem-solving skills
q Proficient in the use of computers and ability to learn new programs and tools as required
q Clean driving record
q Fluent in Canadian French required
Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.
With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.