The Quality Assurance Specialist will be responsible for overseeing quality events, data analysis/reporting and supporting our Quality Management System. This role will be tasked with owning and improving our Non-Conformance Reporting (NCR) process which will include, initiating NCRs, coordinating and reporting on the status of corrective actions, and assessing the effectiveness of corrective actions. This role will also be responsible for overseeing any quality related inspection/rework and quarantine activities. The incumbent will facilitate cross functional quality meetings, assign and document actions and communicate across various levels of the organization to close the loop on quality events. The Quality Assurance Specialist will analyze return data, create reports and identify trends. In addition, this role will support the implementation and continual improvement of our Quality Management System. Oversee the Non Conformance process including: Issue, document, follow up and close NCRsPlan and execute actions to address quality and safety events in a timely mannerReview root cause and corrective actions to reduce the probability of reoccurrenceChair monthly meetings with internal stakeholders on NCR statusProvide continuous improvement through NCRs to improve cost of returnsCoordinate quality inspection/rework activities across various sitesQuality Management System:Support in the updating and managing of our QMSCreate and document business process flow diagrams Document and maintain quality logs, investigation reports and schedulesGenerating Standard Operating Procedures (SOP’s), and Work Instruction’s (WI’s)Auditing of suppliers, factories, and productsAnalysis of Data:Collect and review internal data (customer calls, ERP and service data) and report on findings, trends and provide recommendation Ability to generate daily, weekly and month quality reports (service call rates, return failure rates)Strong emphasis on data reporting including pivot tables Assist with generating Production Part Approval Process (PPAP) of new products and implementing quality control plansCollege diploma and/or quality certificationMinimum of 5 years’ experience working in a Quality role Trained on Root Cause Analysis and Corrective ActionsCan demonstrate documenting cross functional process flows Experience in coordinating and training internal stakeholders Ability to resolve product quality and or process related issues Ability to manipulate and analyze large amounts of dataAble to prioritize tasks and work independentlyHigh-level Excel skills are required in this roleDanby was established over 70 years ago with a humble vision of creating truly innovative appliances that would offer big product features for small space living. Like you, we”ve moved with the times by continually evolving the functionality and innovative features of our products, so not only do they look good, they’re built great too. Our productsare marketed under several brand names, including: Danby, Danby Designer, Danby Diplomat, Danby Premiere, Silhouette, and MicroFridge, as well as some private brands for major retail stores.Danby’s goal of being the largest compact and specialty appliance company in North America is already being realized. Our strong leadership, creativity andinnovation provide us with the tools to ensure future growth for many years to come.At Danby, it’s not just a job, it’s a career.Here are some of the reasons why being employed with Danbymay be your best career move:You will be a part of a company where you can be part of change and really make an impact! You will have the ability to work with great people who are passionate about our industry.You will work for an established company that actually believes in its values and does their best to live themout!Danby is an equal opportunity employer, we are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request in all aspects of the recruitment process. Please check out our careers website to see what opportunities might interest you at, www.danby.com/careers.