Quality Assurance Coordinator

  • Company:
    University of Waterloo
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    9 hours ago
  • Category:
    Business / Mgmt

To implement and support quality assurance initiatives and activities related to the University’s Institutional Quality Assurance Process (IQAP) under the Ontario Universities Council on Quality Assurance (Quality Council).Responsible for supporting the Quality Assurance (QA) Office by assisting with internal processes and communications related to: undergraduate and graduate development (planning, execution and reporting) of new academic programs (degree and non-degree); scheduled cyclical program review (CPR) of existing academic (degree and non-degree) programs; and major modifications to existing programs.Quality Assurance Communications & Relationship BuildingEstablish and maintain communication with the Chair/Director and their administrative staff for each academic program undergoing cyclical reviewDevelop and nurture working relationships with the Graduate Studies and Postdoctoral Affairs (GSPA), and academic support units involved with the IQAP (e.g., IAP, CTE, CEE, Library, CEL, Space Planning, RO, HREI, Accessibility, Academic Integrity etc.)Organize two annual presentations: 1) for programs about to undergo a cyclical review, and 2) an information session for people preparing to develop new programsCoordinate separate, smaller workshops based on key components of the self-study (e.g., data analysis, learning outcomes and curriculum maps, etc.) with Institutional Analysis and Planning (IAP), Centre for Teaching Excellence (CTE), Graduate Studies and Postdoctoral Affairs (GSPA), etc. as requiredMaintain and update the IQAP internal document sharing websites (i.e., SharePoint, MS Teams)Maintain and update the Academic Program Review websiteEngage in awareness building and the promotion of IQAP activities to campus, as neededParticipate in annual Quality Council (QC) Key Contact meetings to network with QA colleagues at other universities and participate in relevant QA information sessions and/or workshopsSupport Cyclical Program Reviews, New Program Proposals and Major ModificationsLiaise academic support units supporting quality assurance work (e.g., IAP, Space planning, CTE, CEE, Library, CEL)Prepare and populate the Self-Study template for each CPR with data provided by IAP, and update data in templates after June convocation each yearAssist programs with completion of the institutional templates/reports for the cyclical review process (i.e., Self-Study Volumes I,II, III) and new program proposalsProvide critical feedback on drafts and final versions of Self-Study reportsBased on information provided in Volume III, research and rank potential external reviewers to be invited to participate in site visits to evaluate our academic programsAssist with logistics of site visits and liaise with the program and external reviewers, as needed, to prepare the site visit itineraryAssist with the preparation and/or revision of Final Assessment ReportsCoordinate and participate in meetings with academic programs, in collaboration with representatives from IAP, to answer any questions programs may have about the cyclical review processMonitoring and reporting on Quality Assurance activityRegularly update tracking spreadsheets (e.g., CPRs, major modifications) and other tracking documents, as neededEnsure documentation required annually by the Quality Council (QC) is collated and submitted to the QC (i.e., list of major modifications and Final Assessment Reports)Assist with the preparation and submission of the annual Accountability Status Report to the Board of Governor’sUpdate the CPR schedule on the Academic Program Review websiteMaintain records for all QA activities referred to in the Institutional Quality Assurance Process (IQAP)Coordinate internal approval of Final Assessment Reports and Two-Year Progress ReportsEnsure internal sign-off by Chairs/Directors, Deans and senior administrators on Final Assessment Reports and Two-Year Progress ReportsMove Final Assessment Reports and Two-Year Progress Reports through Senate Undergraduate Council and Senate Graduate and Research Council (and/or review committee) as appropriateCoordinate any required revisions of the reports with the program and the secretaries of Senate Undergraduate Council or Senate Graduate and Research CouncilMonitor and record when Final Assessment Reports and Two-Year Progress Reports are approved by SenateCommunicate CPR and Two-Year Progress Reports cyclesNotify programs of up-coming cyclical program review (CPR)Notify programs of up-coming Two-Year Progress Report deadline for new and existing programsFollow-up with programs to complete Two-Year Progress ReportUniversity degree in a relevant discipline (e.g., Public Administration, Rhetoric and Communication, Education or similar disciplines) or equivalent experienceMaster’s degree preferredExperience in the post-secondary education sector, and knowledge of the University’s academic and support unitsMinimum 3-5 years in an administrative or project support positionWell-honed communication skills, both written and verbal, with outstanding attention to detailStrong organizational skills, ability to prioritize tasks, and work to internal and external deadlinesAble to monitor and follow-up on a large volume of complex tasksExcellent interpersonal skillsComfortable with engaging in cross-functional teams and working on multiple projectsAble to work with high level of independenceHigh level of technological proficiency and data management using MS Office products, WMCS or website maintenance, and SharePointNature of responsibilities will sometimes require work in evenings and weekends