Préposé(e) au service à la clientèle / Customer service agent

  • Company:
    Corbeil Électroménagers/Distinctive Appliances/Groupe Amiel
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    23 hours ago
  • Category:

– English will follow – Prpos(e) au service la clientle – Corbeil lectromnagers Fort de son quipe de 400 employs passionns, qui partagent une volont commune de btir une organisation responsable, implique dans sa communaut et sensible la cause environnementale,Corbeil lectromnagersest un important dtaillant canadien soucieux de toujours mieux rpondre aux besoins de sa clientle dans le domaine des appareils lectromnagers. La personne au poste de Service la clientle a un rle de support important dans lefficacit et la productivit de lquipe de ventes, dans la prcision de lenregistrement des transactions, des statistiques et dans la satisfaction de la clientle. Elle est un pilier dans laccueil et la finalit de lexprience client en magasin. Par sa prsence et son service la clientle impeccable, elle est une rfrence en magasin. Le dfi vous tente? Voici les responsabilits spcifiques qui vous attendent : Rpond au tlphone selon les normes leves de Corbeil afin datteindre un maximum de satisfaction de la clientle :Prend les messages de faon dtaille, oriente le client vers le bon service, donne des informations sur les services offerts; Scurise toutes les entres dargent provenant de toutes les sources, afin de prvenir les oublis, les erreurs et les pertes : Responsable de la caisse et de sa scurit, fait un suivi des transactions bancaires journalires, prpare et effectue le suivi des dpts journaliers. Encaisse toutes les transactions provenant de diverses sources : Procde les connaissements, contrats, Accord D ; Effectue le suivi de toutes autres transactions dfinies par lemployeur. Assure le service la clientle en succursale : Effectue les demandes de crdit, Complte les formulaires requis, fait la vente de petits accessoires; Complte les rapports suivants pour la transmission des informations au sige social : Rapport dencaissements, rapport de caisse, commande de fournitures, rapport dachalandage, courrier interne; Soccupe de lentretien de son service : Propre en tout temps, ordonn et documents classs dans un endroit scuris. Grer lattente des clients, si tous les conseillers sont dj occups avec dautres clients. Coordonner, en collaboration avec lquipe de mise en march, lorganisation dvnements (VIP et autres) dans la section scurise du magasin. Sassurer davoir tous les lments requis en magasin pour que lvnement soit un succs. Vous possdez les comptences ci-jointes pour relever le dfi : 1 anne dexprience dans un domaine connexe; Bilingue (franais – anglais) langage professionnel; Bonne prsentation; Connaissance du systme informatique (un atout); Reconnaissance de la formation; Flexibilit dans lhoraire de travail incluant les soirs et fins de semaine; Autonome, organis et motiv; Bonnes aptitudes interpersonnelles, entregent et souci rel de satisfaire la clientle; Bonne comprhension et analyse des besoins; Bonne gestion du stress et capacit de suivre des directives; Honnte, crdible et mature. Soumettez votre candidature sans hsiter! ** L’utilisation du genre masculininclut le fmininet n’est employe que pourfaciliterla lecture. __________________________________________________________________________ Customer service agent With its team of 400 passionate employees, who share a common desire to build a responsible organization, involved in its community and sensitive to the environmental cause, Corbeil lectromnagers is a major Canadian retailer concerned with always better meeting the needs of its customers in the field of household appliances. The person in the Customer Service position had an important support role in the efficiency and productivity of the sales team, in the accuracy of transaction recording, statistics and customer satisfaction. She is a pillar in the reception and purpose of the in-store customer experience. With her beautiful presence and impeccable customer service, she is a reference in store. The challenge tempts you … Here are the specific responsibilities that await you: Answers the phone according to Corbeil’s high standards in order to achieve maximum customer satisfaction: Takes messages in detail, directs the client to the right service, provides information on services offered. Secures all cash receipts from all sources to prevent oversights, errors and losses : Responsible for the cash register and its security, keeps track of daily banking transactions, prepares and tracks daily deposits. Cashes all transactions from various sources : Processes bills of lading, contracts, Agreement D …; Follows up on any other transactions defined by the employer; Provides In-Store Customer Service; Makes credit applications;Co mplete the required forms; Sells small accessories and other services necessary for the smooth running of the business. Completes the following reports for the transmission of information to the head office : Cash receipts report, cash report, ordering supplies, traffic report, internal mail; Takes care of the maintenance of his department:Clean at all times, organized and filed and secured documents. Manage client wait times if all sales persons are busy with other clients; Coordinate in collaboration with the marketing team the organization of events (VIP …) in the secure section of the store: Make sure you have everything you need in store to make the event a success. You have the following skills to meet the challenge: 1-year experience in a related field; Bilingual (English / French) – professional language; Good presentation; Knowledge of computer systems (an asset); Recognition of training; Flexible work schedule including evenings and weekends; Mobile and able to be transferred to Corbeil units located in another city; Self-sufficient, organized and motivated; Good interpersonal skills and a genuine concern for customer satisfaction; Good understanding and analysis of needs; Good stress management and ability to follow directions; Honest, credible and mature; Submit your application without hesitation! * The use of the masculine genderincludes the feminineand is employed solely tofacilitate reading.