Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of lifechanging technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries. Status : Regular, Full Time Territory : Alberta Position Overview : The EP/CRM Procedure Specialist is primarily responsible for assisting customers in device implantation and followup, inservicing and maintaining Abbott products for Cardiac Rhythm Management and with an initial focus on Advanced Mapping in Electrophysiology. In addition, providing clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to develop business strategies and growth, while serving as a technical conduit between customers and Abbott. Responsibilities : Within the limit of company policies, procedures, programs and budgets, the EP/CRM Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth: Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed inhouse training and experience gained in Device Clinics, ORs and Procedure rooms. Maintains expert knowledge and consults on technical and clinical advancements. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness. EnSite Velocity/Precision Case Support: Support ENSITE NavX Contact Mapping cases. Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Work with sales team to develop long term relationships and business growth Attend EP procedures involving Abbott products (including ICE, EPWorkMate/Claris) with an emphasis on advanced mapping and assist by facilitating proper and safe use of products, and thorough collaborative problem solving, to optimize outcomes Assist customers in utilizing Abbott products during pacemaker, ICD and CRT implantation and clinical followup providing clinical expertise Coordinates clinical evaluation of products under Limited Market Release Authorization (LMRA) Provide educational services to medical staff and Allied Health Professionals, on subjects related to Cardiac Rhythm Management and the ENSITE System and Basic Electrophysiology Products (Diagnostic, Therapeutic catheters and Tools such as Steerable Sheaths). Provide training on products, procedures, and applications to Abbott staff when required. Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products). Attend and provide direction during evaluation of EP and CRM products to firsttime users. Work closely with the Territory Managers to drive business opportunities and sales growth. Maintain expert status and continuing clinical and technical proficiency in advanced Pacing, Implantable Cardiac Defibrillators, Cardiac Resynchronization Therapy, EP mapping, and ICE technologies. Product expertise should go beyond features and benefits, focusing also on design, development, clinical application and competitive positioning. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays. Maintain proficiency in EP/ICE and CRM procedures. Obtain Abbott Company certification in Abbott EP and CRM technologies. Assist with Regional/National activities such as: timely Product Experience Report submissions; inventory consignment counts and inventory management. Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand. Required Education and Experience: Bachelor of Science, Engineering degree, or related technical degree. Masters in a related discipline an asset. Driver’s License and willingness to travel up to 60% of the time in the assigned territory. Excellent written and verbal communication skills. French an asset. Ability to influence, approachable, ability to build credibility with customers as a knowledgeable resource. Ability to deal with ambiguity. Excellent problem solving and organizational skills. Demonstrated ability to work in a team environment is key. Demonstrated verbal and written communication, interpersonal and presentation skills. Must be able to perform intermediate level arithmetic calculations, including ratios, rates and percentages; draw and interpret graphs; apply the principles of rational systems to solve practical problems; effectively deal with a variety of tangible variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, diagrammatic or schedule form. Occasional weekend travel may be required for meetings and case support.