TMG Industrial is an automotive, agricultural, and industrial product supply company located in Richmond, BC. We are seeking a Parts Person / Customer Service / Product Support to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Possess a strong mechanical aptitude
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills with English fluency
Experience with Microsoft Office programs including Word, Excel, Outlook.