Parts Person / Customer Service / Product Support

  • Company:
    TMG Industrial
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    20 hours ago
  • Category:
    Business

Job Description

TMG Industrial is an automotive, agricultural, and industrial product supply company located in Richmond, BC. We are seeking a Parts Person / Customer Service / Product Support to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. 

Responsibilities: 

  • Handle customer inquiries and complaints 

  • Provide information about the products and services 

  • Troubleshoot and resolve product issues and concerns 

  • Document and update customer records based on interactions 

  • Develop and maintain a knowledge base of the evolving products and services 

 Qualifications: 

  • Previous experience in customer service, sales, or other related fields 

  • Possess a strong mechanical aptitude 

  • Ability to build rapport with clients 

  • Ability to prioritize and multitask 

  • Positive and professional demeanor 

  • Excellent written and verbal communication skills with English fluency 

  • Experience with Microsoft Office programs including Word, Excel, Outlook.