Outreach Activities Administrator

  • Company:
    University of Waterloo
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 hour ago
  • Category:
    Admin / Office

Term: 15 monthsThe position is responsible for bilingual delivery of customer service and administrative support for various CEMC activities such as: school visits, contests, book orders, workshops etc. The role involves answering or directing inquiries, problem solving customer issues, record keeping, organizing activities, monitoring inventory and fulfilling orders. This role also performs the critical function of providing French translation to our contests, web copy, online learning resources and communication pieces.Customer Service support – CEMC contestsSupport contests by responding to English and French queries by phone, email or in personHelp resolve issues as appropriate or bring issues forward to others in CEMCEnter new customer information into a contest registration systemEnter late contest orders into a contest registration systemAssist in the processing and scanning of Mathematics contestsProvide support to Computer Science contest faculty leads and participantsCEMC Activities SupportProvide translation and logistical support of online learning resources such as POTW, POTM, Courseware and CEMC At HomeProvide translation support for web copy and departmental communications piecesProcess and ship customer book ordersOrder, track and reconcile CEMC book inventoryGeneral clerical supportOrder and maintain inventory of office suppliesOther duties as assigned by manager to support CEMC activitiesHigh School DiplomaExperience translating text from English to French, with Mathematical concept translation an assetExperience with customer service provision in a high-paced service settingIntermediate experience with web-based order entry and customer database systemsIntermediate experience in office procedures and processesIntermediate experience with Microsoft Word and ExcelExperience translating text from English to French, with Mathematical concept translation an assetExperience with customer service provision in a high-paced service settingIntermediate experience with web-based order entry and customer database systemsIntermediate experience in office procedures and processesIntermediate experience with Microsoft Word and ExcelVulnerable Sector Check