Operations/QA Manager

  • Company:
    iRestify inc
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    15 hours ago
  • Category:
    Technology

Job Description

This role is a dual role combining Client Services with Cleaning Field Supervisor for inspections at customer locations. Drivers license and a car is a must.

 

Responsibilities

  • Serve as the lead point of contact for a portion of iRestify's clients ( internally and externally )
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Part of the Role involved doing Cleaning Quality inspections on site at the client locations
  • Collaborate with the sales team to identify and grow opportunities
  • Directly handle client requests or issue escalations as needed
  • Conduct onsite Quality checks at business client locations to ensure consistency in the cleaning work completed by the iRestify Cleaning experts
  • Make recommendations to current scope of work and cleaning expert recommendations based on site visits
  • Work within the quality department on consistent improvements in quality processes

Requirements

  • Proven work experience as a Client contact and Field Supervisor
  • Proven work experience in Client Communication management and on-site client premise quality supervision
  • Retail branch management/Retail Supervisor experience is an asset
  • Have an interest and ability for attention to detail both when working with clients as well as when conducting quality checks on site
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with Google suite
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written English communication skills a requirement
  • BA/BS degree in Business Administration, Sales or relevant field
  • Driver’s license and a car is a requirement

Company Description

iRestify is a technology company that has an entrepreneurial, positive, and fun culture. We look for people who are curious, have ideas and want to contribute, and who want to be a little better every single day. In our work together we aim to be collaborative, smart, hardworking and, above all work as a team. If this sounds like a good fit for you, we would love to hear from you!