Operations Controller BUS

  • Company:
    City of Calgary
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. As an Operations Controller-Bus, you will be responsible for maintaining the safety, quality, and efficiency of all Calgary Transit Bus service. Primary duties include:

  • Provide customer service, including leadership and direction, to Calgary Transit Operators through Calgary Transit’s Radio Communications Network, and Bus CAD system.
  • Ensure uninterrupted delivery of Bus service by addressing and solving issues, and monitoring/correcting bus On-Time Performance concerns.
  • Communicate service status updates to external customers and internal stakeholders, especially during service disruptions.
  • Complete reports for all incidents and occurrences to quantify output through performance measures developed to ensure divisional objectives are met.
  • Support the Occupational Health and Safety program by leading Health and Safety initiatives.
  • Collaborate with internal and external partners to highlight safety initiatives.
  • Implement Calgary Transit’s response to emergencies and service disruptions in accordance with the City of Calgary’s Emergency Service Disaster Plan.
  • Qualifications

  • A High School diploma or equivalency (e.g. G.E.D.)
  • A minimum of a 1 year of recent experience (within last 5 years) as a Transit Bus Controller
  • A working knowledge of Calgary Transit service and operating regulations is required.
  • A valid Class 5 Driver’s Licence (or provincial equivalent), with no more than 6 demerits and no current suspensions or charges pending.
  • Ability obtain a City of Calgary operator’s permit.
  • Proficiency in Microsoft Office is also required.
  • The successful applicant is required to communicate clearly, effectively and professionally, both in oral and written form; this includes frequent report writing.
  • The applicant must possess competent interpersonal skills, a strong ability to work independently, as well as in a team environment.
  • Individuals must be able to remain focused, calm, and highly effective in emergency and high-stress situations.
  • Success in this position requires relationship building, conflict and time management skills.
  • A good understanding of Calgary Transit’s Customer Commitment is beneficial.
  • Pre-employment Requirements

  • A security clearance will be conducted.
  • Successful applicants must provide proof of qualifications.
  • Pre-employment Drug Test: An offer of employment for this position will be conditional on an applicant passing a pre-employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre-employment drug test may prevent an applicant from being hired into any safety sensitive position for a period of up to twelve months.