Mental Health and Addictions Support Worker – Burnaby Centre for Mental Health & Addiction

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Mental Health and Addictions Support Worker, Burnaby Centre for Mental Health and Addiction
BC Mental Health & Substance Use Services



Are you someone passionate about providing support to clients who are seriously affected by substance use and/or mental health challenges?



What you’ll do

  • Monitor clients, observing behaviors and symptoms and documenting observations in accordance with standard procedures.
  • Recognize anticipated/unanticipated client responses to the recovery process. Provide verbal reports on changes in client’s appearance, behavior, and/or health.
  • Participate in the admission, case planning, and discharge process for clients by conducting interviews to identify and assess clients’ needs; gathering appropriate history and collecting relevant records and documentation; attending and participating in client case meetings; and developing an individual care plan in collaboration with the interdisciplinary team.
  • Establish rapport with clients; provide emotional support and supportive counseling; assist with problem solving, day to day matters/issues of living, managing behaviors, and self-care/personal hygiene, etc. Recommend/discuss changes to treatment goals with counsellors.
  • Assist clients with daily living activities including time management, organization and interpersonal communication. Escort clients to medical, dental and social appointments and act as a role model to facilitate appropriate social behaviors. Participate in activities to support skill development and addiction recovery.

What you bring

  • A diploma from a recognized Social Services Support Worker educational program.
  • Two (2) years’ recent, related experience, or an equivalent combination of education, training and experience.
  • A valid B.C. driver’s license – local area travel requires the use of a personal vehicle.
  • Knowledge of the principles of recovery in mental illness.
  • Knowledge of community, social and health resources.
  • Knowledge of substance misuse and of problems encountered by chemically dependent individuals; basic understanding of behavior management.
  • Knowledge of mental health issues and treatment.


You have the ability to

  • Demonstrate and assist clients with the development of life skills.
  • Establish and maintain rapport with clients.
  • Observe and recognize changes.
  • Deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
  • Work both independently and in cooperation with others.
  • Communicate effectively, both verbally and in writing.
  • Organize, prioritize and meet deadlines.
  • Establish/maintain satisfactory working relationships.
  • Maintain confidentiality.
  • Work with a culturally diverse population.
  • Physically carry out the duties of the position.
  • Operate related equipment.


What’s in it for you


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan.
  • Flexible work options including flextime, work locations and job sharing (eligibility will vary)
  • 12 annual statutory holidays with generous vacation entitlement and accruement.
  • Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more. 


Regular, Part-Time (FTE 0.64)
Wage: $25.40 to $27.53 per hour
600 West 10th Avenue, Vancouver
Applications will be accepted until position is filled.
Rotating shifts: 0700-1900/1900-0700
Requisition Number: 103432



What we do


BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.


Provincial Health Services Authority (PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.



ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of February 3, 2021. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.