Posting Date Jun 24, 2021Job Number 21064427Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Toronto, 181 Wellington Street West, Toronto, ONT, Canada VIEW ON MAPBrand The Ritz-CarltonSchedule Full- TimeRelocation? N Type ManagementLocated Remotely? NAt more than 80 award- winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.JOB SUMMARY Responsible for bar/lounge daily shift operations and supervision of staff. assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.OR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Bar/Lounge OperationsImplements agreed upon beverage policy and procedures throughout the property.Manages in compliance with all local, state and Federal beverage and liquor laws.Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.Monitors adherence to all liquor control policies and procedures.Attends pre and post-convention meetings as needed to understand group needsComprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.Manages to achieve or exceed budgeted goals.Ensures compliance with all Bar/Lounge policies, standards and procedures.Maintains food handling and sanitation standards.Manages inventories according to budget and business levels.Assists with developing menus and promotions as necessary. Leading Bar/Lounge TeamTrains staff on liquor control policies and procedures.Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.Ensures employees understand expectations and parameters.Communicates critical information to the Bar/Lounge staff regarding each event. Ensuring Exceptional Customer ServiceProvides excellent customer service.Interacts with guests to obtain feedback on product quality and service levels.Responds effectively to guest problems and complaints.Empowers employees to provide excellent customer service.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Provides feedback to individuals in an effort to improve service performance.Reviews comment cards and guest satisfaction results with employees. Managing Human Resource ActivitiesSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.Participates in the development and implementation of corrective action plans. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: The Ritz-Carlton, Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email firstname.lastname@example.org and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.