Are you looking for unlimited opportunities to develop and succeed? Here at Manulife, we are a leading Canada-based financial services group that is helping people achieve their dreams and aspirations, by putting customers- needs first and providing them with the right solutions. When you join Manulife, you-re starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you-ll take on new challenges and make a difference. If you are looking for unlimited opportunities to develop and success, a flexible and supportive environment, work from home possibilities based on performance and being a part of a dynamic work culture, we’re looking for you to join our team! :Handle telephone inquiries and research and resolve inquiries within specified turnaround times; Handle sensitive issues in order to ensure customer satisfaction; Provide detailed oral and written communication to business areas regarding inquiry resolutions; Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives; Build sustainable relationships and engage customers by taking the extra mile; Meet personal/team qualitative and quantitative targets. :Excellent verbal and written communication skills; Bilingualism inFrench and English required; Previous experience in the customer service industry required; Proficient computer and keyboarding skills; Post-secondary education or equivalent work experience required; Confidence in your aptitude to learn and apply information quickly; Strong interpersonal skills; Ability to multi-task; Capability to work efficiently in a quick-paced, ever-changing environment in a professional manner; Customer centric: going above and beyond/proactive If you are ready to unleash your potential, it-s time to start your career with Manulife/John Hancock. Manulife Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Manulife is an Equal Employer At Manulife /John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact firstname.lastname@example.org .