Join our team As a leader of the Security Operations Centre team within the TELUS Cyber Defence Centre, you will be part of a growing national team that monitors and responds to security incidents for our managed security services customers and TELUS. In this exciting role, you will be at the forefront of working with managed detection and response and security automation, orchestration, and response (SOAR) technologies to deliver decisive security outcomes that protect a diverse range of customers. Help lead, guide, coach and grow the team members, helping them navigate fast paced complex environments. Here’s the impact you’ll make and what we’ll accomplish together As a Manager in our SOC, you will have the opportunity to lead a dynamic team of security analysts that provide monitoring, triage and response services to external and internal customers. Using your cyber security experience and leadership skills you will perform mentoring, performance management, team meetings, shift scheduling and recruitment of new team members. You will provide guidance to the team on security investigations, incident response, and dealing with customer service issues. This is a customer facing position that requires you to have excellent verbal and written communication skills. You will interact with customers and help them to improve their security posture and overall customer satisfaction. If you are a proactive leader, that enjoys solving problems, collaborating, innovating, growth, and learning in fast-paced, complex environments, this could be just the role for you Here’s how Cultivate team member growth and progression through performance management and recruitment for the Security Operations Centre Tier 1 team. Mentor and support team members with security investigations, incident response, and customer escalations. Develop and maintain strong relationships with vendors and peer teams and escalate issues to them as needed to support the SOC. Create and track SOC metrics to continuously make improvements to SOC efficiencies, processes, and procedures Act as a point of contact for analysts during customer escalations and major incidents. Update, maintain and modify the SOC shift schedule as required by business and team requirements. Communicate clearly and effectively with customers, teammates, peers and senior leadership. Attend and participate in key customer meetings You’re the missing piece of the puzzle You have 3+ years of experience in a hands-on, technical, IT and/or security function You have 2-3 years of experience in a people management role and have demonstrated the achievement of team-based objectives and performance measures You are an experienced coach and leader, guiding team members towards reaching personal performance objectives, skills development and career growth You are recognized for your IT Service management and security incident management experience, and bring a strong understanding of IT, networking, servers, endpoint, and cyber security concepts and technologies. You are sought out for your excellent time management, communication, decision-making, analytical and organizational skills and have the ability to juggle multiple high-priority tasks at one time Great-to-haves University Degree in an Information Security, Computer Science, Engineering or similar discipline Ability to obtain a Level 2 Government of Canada Security Clearance Financials and human resources management skills Fluent bilingualism in English and French Industry professional certifications such as CISSP, CISM, SANS, etc. A bit about us Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.