MANAGER, PROGRAM DELIVERY
Job ID: 3719
Location: BURNABY, BC
To be considered for this role, applications MUST be submitted online, by clicking on ‘Apply’ below.
BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.
BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.
Our mission is making a difference in people’s lives and communities through safe, affordable and quality housing.
BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:
** Please note: Eligibility for benefits offered is based on employment status **
MANAGER, PROGRAM DELIVERY
The Manager Program Delivery is responsible for an assigned portfolio managing the delivery of targeted rent subsidy, rental assistance and affordable homeownership programs, the oversight of the database of applicants seeking affordable housing in BC, and the standardization and control of the rent calculation and confirmation process. He/she/they develop and implements strategies, processes, and standards to ensure the delivery of high-quality services, and identifies and facilitates process improvements to achieve customer service excellence. The position acts as a resource person to staff, applicants, tenants, advocates and housing partners and directs a team that is responsible for supporting the development of policy, procedures and training materials for both internal and external audiences to ensure the consistent and equitable application of program criteria. The position will participate in program design and implementation working in partnership with other Branches, Ministry staff and partner organizations. The position researches issues and prepares correspondence in response to inquiries from members of the public, community groups, and MLA’s offices regarding a wide range of issues pertaining to the delivery of Applicant Services.
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
KNOWLEDGE, SKILLS AND ABILITIES:
Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.