Manager, Process Improvement

  • Company:
    Bell Aliant
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    19 hours ago
  • Category:
    Customer Service

Field Services Apr 1, 2021 Manager, Process Improvement Req Id: 277793 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers. Position Description: The Manager, Process Improvement will be responsible for leading initiatives to drive results across the Field Services environment, with a primary focus on opportunities for process efficiencies and customer experience. The successful candidate will help to foster a culture of curiosity, innovation and data driven decision making within the team and will be expected to work closely with the impacted business units across Bell Canada to accomplish this. Job Duties and Accountabilities: Responsible for project/process delivery of internal initiatives Responsible for identifying and implementing process improvements for Business operations (Enterprise Customers) Understanding the business and working with cross functional teams to: Identify issues/gaps through insight finding and partner with appropriate teams to resolve Analyze data to quantify opportunities and make appropriate recommendations Build business cases for funding proposals Track all changes and measure improvements resulting from recommendations implemented Partnering with Business operations to assess impacts of any change introduced to ensure processes are updated and proper change management are followed Support executive deep dives and analysis Lead and support a team of employees Manage employee performance: Coach and supervise performance, development, presence at work Essential Skills and Abilities: University degree in Engineering, Mathematics, Business administration, or comparable experience Proven ablility to identify & analyze data required to support decision-making Ability to distill technical information & communicate complex processes to a non-technical audience Proven ablility to identify & analyze data required to support decision-making Ability to lead and influence at cross-functional level to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages teammates Comfortable working with all levels of management Preferred Qualifications and Competencies: Experience in Microsoft Office applications, Excel, PowerPoint, Visio Experience with SAS, SQL Server, Python Project management knowledge an asset #LI-CM1 #indeed Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Management Job Status: Regular Term – Full Time Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal Application Deadline: 04/12/2021 Please apply directly online to be considered for this role. Applications through email will not be accepted. At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] Created: Canada, ON, Toronto Bell, one of Canada’s Top 100 Employers.