Manager, Multilingual Services

  • Company:
    BC Public Service
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:

Posting Title
Manager, Multilingual Services

Position Classification
Band 3 OIC


Multiple Locations, BC CA (Primary)
Vancouver, BC V9B 5J3 CA
Victoria, BC V9B6X2 CA

Salary Range
$76,200.06 – $107,800.00 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Government Communication and Public Engagement

Ministry Branch / Division
Strategic Communications

Job Summary

Manager, Multilingual Services
Management Band 3

This positionis atemporary opportunity until December 31st, 2021.
This temporary opportunity may be extended or become permanent.
This position can be performed from any of the following communities: Victoria or Vancouver
Although this position has onsite office based requirements, it can temporarily be performed virtually due to the current circumstances related to COVID-19
This position isexcluded from union membership.
An eligibility list may be established to fill future temporary and permanent vacancies.

Contribute your translation and communications expertise to this critical leadership role

Government Communications and Public Engagement (GCPE) is a dynamic, progressive and innovative organization that supports government in its ongoing dialogue with British Columbians. GCPE leads and coordinates government communications and public engagement through its three divisions: Communications Operations, Strategic Communications Services, and Corporate Services Division. Under the Strategic Communications Division, Multilingual Services is an emerging field of communications specialty in GCPE. This team provides information about government programs and services in multiple languages, so that more citizens can communicate with government in their preferred language.

Reporting to theDirector of Joint Engagement Initiatives, the Manager, Multilingual Services, leads a team to provide critical information about COVID-19 in nine languages: French, Chinese (Traditional and Simplified) Punjabi, Farsi, Tagalog, Spanish, Korean, and Arabic.As the Manager, you areaccountable for ensuring clear, timely and accurate information in multiple languages across government’s online service channels, including and government social media accounts.In the role of Manager, Multilingual Services, youwill work closely with internal and external partners and clients to set priorities, expectations and standards, provide quality assurance and version control, and ensure all delivery requirements are met.As the Manager, you will work to build and foster relationships with stakeholders and community leaders to raise awareness of multilingual information about COVID-19 and gather feedback.Additionally, in thisManager role, youwill be responsible for managingcontractors (invoices and quotes) and providing regular reporting on performance metrics.

As the Manager youmonitor performance and provide feedback, coaching and mentoring as needed. Highly organized and detail oriented, you are a natural problem solver and excellent communicator. Youalso thrive in a virtual mobile workforce environmentwhile leading andcontributing to a highly productive team.If you work well independently, successfully establish and maintain links to staff andinternal/external stakeholders, and are ready for an exciting new challenge, we encourage your application.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer . The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Bachelor’s Degree in a related field (linguistics, languages, journalism, public relations, public policy, political science, writing, or communications-related discipline) and 5 years or more related work experience* is required.
  • An equivalent combination of education, training and experience may be considered.
  • Experience managing multiple projects or leading a component of a major project.
  • Experience working in the field of communications for a small or large organization.

Related work experience* is defined as requiring the following:

  • Experience writing, translating, or trans-creating written communications such as news releases, publications, social media, website content in one or more languages {e.g.: French, Chinese, (Traditional or Simplified), Punjabi,Farsi, Tagalog, Spanish, Korean, Arabic, or other}
  • Translating English materials into French, Chinese or Punjabi with a high degree of accuracy
  • Experience in concisely and persuasively writing a variety of materials such as communications or engagement plans, newsletter articles, news releases, and key messages
  • Experience managing communications or community outreach for an organization, public agency or client
  • Experience creating, managing and/or moderating social media on behalf of an organization, public agency or client
  • Working with a team to complete complex, sensitive or high-profile projects

Preference may be given to applicants with:

  • Experience supervising staff, including leading and mentoring
  • Project management experience
  • Experience working in the field of communications for a large organization
  • Experience with budget, contract or procurement management
  • Experience setting SMART objectives and using measurement tools
  • Experience using translation technologies and/or software
  • Experience applying the Official Languages Act
  • Membership in an association affiliated with the Canadian Translators, Terminologists and Interpreters Council and/or possession of a nationally-recognized accreditation
  • Prior experience working in Government Communications and Public Engagement


  • Willing to work on-call and/or extended hours on high-profile, time-sensitive communications and events
  • Willing to work on-call and/or extended hours supporting B.C.’s response to COVID-19

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.