Description: JOB PURPOSE In line with company policies and procedures, the Maître D’Hôtel manages, motivates and coaches all dining service team members in order to provide excellent service to guests. KEY RESPONSIBILITIES • Ensures compliance with quality and sanitation standards and procedures in all restaurants, crew mess rooms and room service; • Supervises, coaches, evaluates and motivates the dining service team; • Increases on board revenue through sales for food & beverage; • Handles and resolves guest complaints regarding dining quality and service; • Produces daily reports to present to the Hotel Manager and corporate offices;•Conducts daily team briefings or meetings; • Contributes to cost control through close monitoring of the inventory. Requirements: • Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French); • Degree in hotel management or equivalent experience in 4/5 star restaurant, hotel or resort; • Excellent management and organisation skills; • Sales orientated; • Excellent interpersonal and communication skills; • Passionate about hospitality and customer service driven; • Cruise industry experience is a strong advantage; • STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility); • A recognised medical certification is required before starting to work on board. VISA REQUIREMENTS (if any) • Possess a valid passport and when possible a seaman book copy.