Learning Technologies Analyst

  • Company:
    University of Waterloo
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    23 hours ago
  • Category:
    Business / Mgmt

Term: 2 yearsThe Learning Technologies Analyst (LTA) is an integral member of CEL’s new Flexible Development Support Team. The primary mandate of the team is to support Waterloo faculty in their development of online learning activities and associated materials in two specific contexts: (1) the Teaching Fellows’ Blended Learning Initiative (BLI) and (2) the conversion of remote teaching courses to fully online course offerings. The LTA has foundational knowledge in a range of Educational Technologies which is used for providing operational support for the full lifecycle of both credit and non- credit fully online/technology-enabled courses developed by the Centre for Extended Learning (CEL). The incumbent will be responsible for time sensitive remote teaching, blended and fully online course development support, front-line relationship management, and providing exceptional service to UW instructors and TAs. The LTA will coordinate development and delivery support activities with other service departments across campus including Instructional Technologies and Media Services (ITMS) and Centre for Teaching Excellence (CTE). Further, the LTA will investigate and advise on the appropriateness of current and future educational technologies to the Systems team and course development team within CEL.Technical support – remote teaching/blended/fully online/technology-enabled course deliveryManage in-term technical support for faculty in remote teaching/blended/fully online/technology-enabled courses across all departments.Advice internal and external stakeholders on a wide range of current and future educational technologies that support fully online/technology-enabled learning environments.Coordinate, implement and support technical operations of the online learning environments including the UW Learning Management System (LMS) and the CEL Content Management System (CMS).Implement IT service management (ITSM) best practices.Apply Information Technology Infrastructure Library (ITIL) continuous improvement model for Service Desk operationsEducational technology consulting – course developmentCollaborate with course production teams, instructors, quality assurance specialists, learner support services and relevant external stakeholders with respect to implementing new technologies, support services and projects.Investigate and evaluate new/cutting edge educational technologies for use in online/technology- enabled course deliveryTraining and documentation – educational technologiesConduct staff training on industry best practicesDocument user manuals, training manuals and FAQ for new technologies/services and proactively update existing to ensure integrity, accuracy and relevanceAn undergraduate degree in computer science, information systems, software engineering or related discipline; orA post-secondary diploma in computer science, information systems, software engineering or related discipline combined with relevant industry certification (e.g. CompTIA A+, CompTIA N+) and5 years of relevant experience in industry or academic institutions2-5 years of experience with a proven record of accomplishment in supporting fully online/technology-enabled learningAt least 2 years of experience supporting a Learning Management System (LMS), such as Moodle, Brightspace and Canvas, through a helpdesk software or support ticket systemExperience in supporting Maplesoft, Mobius, Matlab and MathWorks will be highly sought-afterHands-on experience with new and emerging educational technologies including learning/content management systems, SIS, online collaboration software, various hardware formats and multimedia technologies in general2-5 years of industry experience with technical helpdesk and client service activities in relation to hardware/software supportIntermediate to expert level skills in managing course delivery using LMS/CMSIntermediate to expert level skills in using helpdesk software such as Request Tracker (RT), JIRA etc.Experience in supporting collaboration tools (e.g. Adobe connect, Bongo), identity management tools, CRM systems and e-portfolios (e.g., PebblePad)Skills in using Wiki, Confluence, Office 365 for documentationWillingness to proactively and independently learn and master new technologies in response to needsA broad and current awareness of the practical effectiveness and viability of educational technologies currently in the marketExperience in using browser testing tools (e.g. BrowserStack, Cross Browser Testing)Must be a team player with superior work ethic, initiative, and the ability to work independently with minimum supervisionExcellent verbal and written communication skills, organization skills and time management. Good ”people skills” for building relationships with colleagues at all levelsFamiliarity with SharePoint is an asset