Lead UX Researcher

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Lead UX Researcher

Calgary, AB, Canada ● Charlottetown, PE, Canada ● Ottawa, ON, Canada ● Toronto, ON, Canada ● Winnipeg, MB, Canada ● Virtual Req #7837 Friday, February 12, 2021

Ceridian. Makes Work Life Better™

This is our promise. Not only for our customers, but our employees as well. 

Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus,Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year! 

Find out why Ceridian is such a great place to work.

Job Location: For this role, we are open to remote work and can hire anywhere in North America.

Ceridian is looking for a self-starting, highly motivated Lead UX Researcher to help us establish our research practices and capabilities more formally, while retaining some measure of flexibility as we evolve.

Design at Ceridian is transforming from a legacy approach to “enterprise software” to a contemporary, user- and human-centered practice, recognizing that even HR and workforce management tools should look and work more like consumer software. Until now, we’ve had generalist Product Designers also conducting UX research. As part of our transformation, we’re establishing roles for dedicated UX Researchers, and seek a pioneering contributor to be our first one.

While this role will not be easy, it is a remarkable opportunity for a motivated individual to establish a UX research practice that does it ‘the right way.’
What is ‘the right way’? You tell us! While we have ideas (more generative practices including ethnography and diary studies, evolved evaluative practices, and embracing mixed methods), we’re looking for a savvy leader to guide us. And while this person will be a UX Research “team of one” to begin with, there are management opportunities as we plan to grow this team over the course of this year.

This is not a quixotic effort. Ceridian has new leadership throughout product development that are hungry for the kinds of direction-informing insights that only good research can bring. So, while there will be challenges in getting strong research practices off the ground, this role has advocates in high places.

What You’ll Do:

  • Establish evaluative and generative UX research practices to inform, lead, and support the creation of useful, usable, and desirable digital products across web and mobile
  • Take lead and conduct in-depth research programs (such as field studies and mixed methods) that lead to deeper and farther reaching findings, insights, and new opportunities
  • Given the scarcity of research capacity, ruthlessly prioritize research effort on that which is truly important
  • Establish a repository of research findings and insights
  • Engage external contractor and consulting researchers as necessary
  • Plan for the future of UX Research practice at Ceridian, including additional roles
  • The Profile We Think We’re Looking For (but tell us if we’ve gotten it wrong)

  • Demonstrated experience practicing complex UX research at scale, using methods such as diary studies, field research, remote research, moderated and unmoderated usability testing, and, only when actually necessary, surveys
  • Passionate advocate of putting our users at the heart of the work
  • Success at bringing a range of people into the research process, including cross-functional partners (product managers, designers, developers, marketers), successfully engaging stakeholders and executives with findings and insights
  • Someone with stories that connects their research work to shipped product and services that made a positive impact
  • Strong written and oral communication skills, helping drive change through compelling stories drawn from research
  • Orderly and organized, able to manage and make sense of inbound requests, keeping track of numerous research efforts at various stages in their process
  • Eager mentor and capable educator, driven to spread methodological understanding throughout the broader team