Lead UX Researcher
Calgary, AB, Canada ● Charlottetown, PE, Canada ● Ottawa, ON, Canada ● Toronto, ON, Canada ● Winnipeg, MB, Canada ● Virtual Req #7837 Friday, February 12, 2021
Ceridian. Makes Work Life Better™
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus,Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!
Find out why Ceridian is such a great place to work.
Job Location: For this role, we are open to remote work and can hire anywhere in North America.
Ceridian is looking for a self-starting, highly motivated Lead UX Researcher to help us establish our research practices and capabilities more formally, while retaining some measure of flexibility as we evolve.
Design at Ceridian is transforming from a legacy approach to “enterprise software” to a contemporary, user- and human-centered practice, recognizing that even HR and workforce management tools should look and work more like consumer software. Until now, we’ve had generalist Product Designers also conducting UX research. As part of our transformation, we’re establishing roles for dedicated UX Researchers, and seek a pioneering contributor to be our first one.
While this role will not be easy, it is a remarkable opportunity for a motivated individual to establish a UX research practice that does it ‘the right way.’
What is ‘the right way’? You tell us! While we have ideas (more generative practices including ethnography and diary studies, evolved evaluative practices, and embracing mixed methods), we’re looking for a savvy leader to guide us. And while this person will be a UX Research “team of one” to begin with, there are management opportunities as we plan to grow this team over the course of this year.
This is not a quixotic effort. Ceridian has new leadership throughout product development that are hungry for the kinds of direction-informing insights that only good research can bring. So, while there will be challenges in getting strong research practices off the ground, this role has advocates in high places.
What You’ll Do:
The Profile We Think We’re Looking For (but tell us if we’ve gotten it wrong)