IT Helpdesk Technician (Contract)

  • Company:
    Xenon Pharmaceuticals Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    14 hours ago
  • Category:
    Technology

Job Description

We are seeking an IT Helpdesk Technician to join our team. The successful candidate will assist in deploying and maintaining computer hardware, software installation and upgrades, help desk requests, and other tasks as assigned. Excellent communication skills, initiative, and the ability to troubleshoot technical problems, work well under pressure, learn quickly, and manage multiple issues concurrently are all required skills. This is a 12 month contract position.

RESPONSIBILITIES:

  • To serve as the primary point of contact for help desk requests. Troubleshoot a wide range of computer hardware and software issues, in consultation with more experienced team members when necessary.
  • Responsible for the following duties, with minimal supervision:
    • Deploying, repairing, installing and upgrading of computer hardware and software
    • Overseeing the maintenance of multi-function printers
    • Supporting and setting up computer and video and/or teleconference equipment for meetings
    • Acting as a resource for staff providing assistance and training with email, office software, phone usage, web/video conferencing, and policy awareness
    • Assisting in the preparation and maintenance of standard operating procedures with other team members
    • Intranet content updates and maintenance and
    • Hardware and software license inventory management
  • To conduct all activities with attention to confidentiality and in compliance with regulatory requirements, professional values, and corporate policies.
  • Support with other duties and/or projects as required.

QUALIFICATIONS:

  • Degree or diploma in computer science.
  • 1-2 years’ experience or equivalent education and experience.
  • Experience with Windows 7/10, Active Directory, Google Workspace, Microsoft Office, and Zoom preferred.
  • Takes initiative to troubleshoot technical problems, work well under pressure, and learns quickly.
  • Ability to problem-solve while being resourceful, flexible, and calm.
  • Excellent customer service skills and professional demeanor.
  • Strong organizational skills with the ability to multi-task.
  • Excellent written and oral communication skills with the ability to explain technical concepts to non-technical audiences.
  • Ability to work flexible hours in order to provide around the clock support with team members.