IT Analyst – Markham

  • Company:
    Nextologies
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    6 hours ago
  • Category:
    Technology

Job Description

 

Job requirements

  • Onboarding of the new customers and processing service change requests
  • L3 Troubleshooting of a variety of broadcast/video delivery/transcoding services
  • Assisting L2 in network and system troubleshooting of local and remote hardware
  • Leading technical support to internal users
  • Inventory tracking and fulfilling hardware orders and RMAs
  • Administration of phone/email system [G Suite] and Rogers corporate account
  • Project Management role for selected projects, participation in weekly calls with clients
  • Working as part of the team in testing and deployment of new IT solutions
  • Responsible for general systems administration tasks including system configuration management, OS installations, security updates, urgent system patching
  • Writes and implements scripts to automate tasks
  • Ability to quickly identify and troubleshoot hardware components that are problematic

Company Description

Our Culture
Transforming video delivery, optimizing the client satisfaction and creating better video solutions are just some of the things our talented team members are doing at Nextologies each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Customers first; Creativity; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Visit www.nextologies.com to learn more about us.