International Host-Hostess

  • Company:
    Seamax International Cruise Ship Employment Services
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Food Industry

Description:

JOB PURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise.
KEY RESPONSIBILITIES

– Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;

– Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;

– Provides information and proactively offers suggestions and support to our guests;

– Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;

– Supports the Shore Excursions Department acting as a Tour escort when required;

– Hosts and/or participates to various games, quizzes, special events language classes;

– Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;

– Provides full support to the Cruise Consultant in the promotion of cruise line’s loyalty program.

Requirements:

(skills, competencies, experience)

– Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian;

– High School Graduated;

– Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;

– Working knowledge of Office package;

– Ability to establish relationships and to speak in public;

– Strong problem solving skills;

– Flexibility;

– Enthusiastic team player;

– STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

– A recognised medical certification is also required before starting to work on board.

VISA REQUIREMENTS (if any)

– Possess a valid passport and when possible a seaman book copy.